A Late Night at The Virginian Restaurant

  • Reference: DARDEN-OM-1551-E

  • Number of pages: 1

  • Publication Date: Feb 12, 2016

  • Fecha de edición: Sep 25, 2018

  • Source: Darden University of Virginia (USA)

  • Type of Document: Exercise

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Description

In this exercise, the manager of The Virginian, a small restaurant and bar in Charlottesville, has asked for help in reducing the average queue size at its bar. The Virginian prides itself on its fast and consistent service. (View the video at http://thevirginiancville.com/.) Students are offered four scenarios to guide their analyses. Students conduct analyses by preparing a simulated model on their own or using a simulation created with AnyLogic software. After learning the steps to run the model, students are asked to run it for four hours of simulated time under the four scenario conditions.

Keywords

long queues restaurant service