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Showing 10 of 75 results

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  1. Case

    Cleveland Clinic (Spanish version)

    By Frei, Frances X. / Edmondson, Amy C. / Sherman, Eliot ...
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-611S02
    Published: May 1, 2007
    Reviewed: Sep 26, 2007
    Format: PDF
    Pages: 30
    Language: Spanish
    €8.20 PVP Institution
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    Other supplements
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  2. Case

    GuestFirst Hotel (A): Customer Loyalty (Spanish Version)

    By Frei, Frances X. / Campbell, Dennis
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-617S19
    Published: Nov 26, 2001
    Reviewed: Dec 10, 2006
    Format: PDF
    Pages: 4
    Language: Spanish
    €8.20 PVP Institution
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  3. Case

    Gateway: Moving Beyond the Box (Spanish Version)

    By Frei, Frances X. / Moon, Youngme / Rodriguez-Farrar, Hanna
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607S19
    Published: Jul 6, 2000
    Reviewed: May 9, 2002
    Format: PDF
    Pages: 18
    Language: Spanish
    €8.20 PVP Institution
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  4. Supplementary Case

    Moneyball (B): Do You Get What You Pay for? (Spanish version)

    By Campbell, Dennis / Sherman, Eliot / Frei, Frances X.
    Economics
    Collection: HBSP (USA)
    Ref.: HBS-621S09
    Published: Aug 9, 2005
    Format: PDF
    Pages: 1
    Language: Spanish
    €5.74 PVP Institution
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  5. Case

    Moneyball (A): What Are You Paying for? (Spanish version)

    By Frei, Frances X. / Campbell, Dennis / Sherman, Eliot
    Economics
    Collection: HBSP (USA)
    Ref.: HBS-621S08
    Published: Aug 9, 2005
    Reviewed: Mar 14, 2006
    Format: PDF
    Pages: 8
    Language: Spanish
    €8.20 PVP Institution
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  6. Teaching Note

    Pilgrim Bank (A): Statistics Review with Data Desk

    By Frei, Frances X.
    Finance
    Collection: HBSP (USA)
    Ref.: HBS-608095-E
    Published: Jan 24, 2008
    Format: PDF
    Pages: 11
    Language: English
    €0.00 PVP Institution
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  7. Teaching Note

    Pilgrim Bank (A): Customer Profitability, Teaching Note

    By Frei, Frances X. / Campbell, Dennis
    Collection: HBSP (USA)
    Ref.: HBS-608115-E
    Published: Jan 23, 2008
    Reviewed: Apr 3, 2008
    Format: PDF
    Pages: 34
    Language: English
    €0.00 PVP Institution
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  8. Case

    Zappos.com 2009: Clothing, Customer Service, and Company Culture

    By Frei, Frances X. / Ely, Robin J. / Winig, Laura
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-610015-E
    Published: Oct 20, 2009
    Reviewed: Jun 27, 2011
    Format: PDF
    Pages: 27
    Language: English
    €8.20 PVP Institution
    Include:
    Other supplements
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  9. Supplementary Case

    Pilgrim Bank (B): Customer Retention (Spanish Version)

    By Frei, Frances X.
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-605S19
    Published: Oct 16, 2001
    Reviewed: Apr 9, 2003
    Format: PDF
    Pages: 2
    Language: Spanish
    €5.74 PVP Institution
    Include:
    Other supplements
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  10. Case

    Customer Profitability (Spanish version)

    By Frei, Frances X. / Campbell, Dennis
    Collection: HBSP (USA)
    Ref.: HBS-605S18
    Published: Oct 19, 2001
    Reviewed: Apr 9, 2003
    Format: PDF
    Pages: 9
    Language: Spanish
    €8.20 PVP Institution
    Include:
    Other supplements
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