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Showing 10 of 34 results

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  1. Article

    Gestione las experiencias, no las esperas

    By Bitran, Gabriel R. / Ferrer, Juan Carlos / Rocha e Oliveira, Paulo
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: ART-1451
    Published: Jun 1, 2009
    Format: PDF
    Pages: 8
    Language: Spanish
    €8.53 PVP Institution
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  2. Article

    Don't Manage Waits, Manage Experiences

    By Bitran, Gabriel R. / Ferrer, Juan Carlos / Rocha e Oliveira, Paulo
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: ART-1451-E
    Published: Jun 1, 2009
    Format: PDF
    Pages: 8
    Language: English
    €8.53 PVP Institution
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  3. Article

    Cuando las barreras a la innovación son internas

    By García Pont, Carlos / Rocha e Oliveira, Paulo
    Innovation and Change
    Marketing
    Collection: IESE (España)
    Ref.: ART-2149
    Published: Sep 15, 2012
    Format: PDF
    Pages: 7
    Language: Spanish
    €8.53 PVP Institution
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  4. Article

    Overcoming the Hidden Barriers to Innovation

    By García Pont, Carlos / Rocha e Oliveira, Paulo
    Innovation and Change
    Marketing
    Collection: IESE (España)
    Ref.: ART-2149-E
    Published: Sep 15, 2012
    Format: PDF
    Pages: 7
    Language: English
    €8.53 PVP Institution
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  5. Dossier

    Innovación: energía para crecer

    By Rao, Jay / García Pont, Carlos / Rocha e Oliveira, Paulo ...
    Knowledge and Communication
    Marketing
    Innovation and Change
    Collection: IESE (España)
    Ref.: DOS-14
    Published: Sep 18, 2012
    Format: PDF
    Pages: 33
    Language: Spanish
    €15.60 PVP Institution
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  6. Dossier

    Innovation in Motion: Staying on Top

    By Rao, Jay / García Pont, Carlos / Rocha e Oliveira, Paulo ...
    Knowledge and Communication
    Marketing
    Innovation and Change
    Collection: IESE (España)
    Ref.: DOS-14-E
    Published: Sep 18, 2012
    Format: PDF
    Pages: 33
    Language: English
    €15.60 PVP Institution
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  7. Case

    El centro de llamadas de Linkality

    By Bitran, Gabriel R. / Mitchell, Jordan / Rocha e Oliveira, Paulo
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1221
    Published: Nov 11, 2009
    Format: PDF
    Pages: 20
    Language: Spanish
    €8.53 PVP Institution
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  8. Case

    Linkality's Call Center

    By Bitran, Gabriel R. / Mitchell, Jordan / Rocha e Oliveira, Paulo
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1221-E
    Published: Nov 11, 2009
    Format: PDF
    Pages: 20
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  9. Case

    Gas Natural: mejorando la rentabilidad de Servigas

    By Guitart, Iván / Rocha e Oliveira, Paulo
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1234
    Published: Feb 18, 2010
    Format: PDF
    Pages: 18
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
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  10. Case

    Gas Natural: Improving the Profitability of Servigas

    By Guitart, Iván / Rocha e Oliveira, Paulo
    Marketing
    Service and Operations Management
    Collection: IESE (España)
    Ref.: M-1234-E
    Published: Feb 18, 2010
    Format: PDF
    Pages: 17
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List

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