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INSEAD (France)
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Marks & Spencer and Zara: Process Competition in the Textile Apparel Industry
Michael Pich, Ludo Van der Heyden, Nicolas HarleCase INSEAD-4974-EService and Operations ManagementThe case was written to illustrate the importance of business process design as a basis for competition in the textile industry. The case illustrates the impressive performance of Zara, the new fashion player from Spain, which has innovated in process design so as to deliver new collections in its stores with a lead-time of 5 to 7 days. The more traditional approach in textile retailing is illustrated here by Marks & Spencer (M&S), the well-known...Starting at €6.75
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Boost M6700 (A): Buyer Seller Negotiation - Confidential Instructions for John Payne (Spanish)
Falcao Horacio; Jain Kriti; Grover HeatherCase INSEAD-6099ASPEntrepreneurshipThis is a 1-on-1 first interaction negotiation between John, a senior sales manager of high-end, state-of-the-art laptops (Boost computers), and Cindy, a procurement manager of a business consulting firm. Cindy has invited John to discuss his proposal to sell 50 of the latest technology computers.Starting at €6.75
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Boost M6700 (B): Buyer-Seller Negotiation - Confidential Instructions for Cindy Tan (Spanish)
Falcao Horacio; Jain Kriti; Grover HeatherCase INSEAD-6099BSPEntrepreneurshipThis is a 1-on-1 first interaction negotiation between John, a senior sales manager of high-end, state-of-the-art laptops (Boost computers), and Cindy, a procurement manager of a business consulting firm. Cindy has invited John to discuss his proposal to sell 50 of the latest technology computers.Starting at €6.75
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Ziqitza Health Care Limited: Cómo responder a la corrupción
Crawford, Robert; Smith, Craig M.Case INSEAD-5897SPStrategySweta Mangal, CEO de Ziqitza Health Care Limited, debe decidir cómo responder a un funcionario del gobierno que ha exigido un soborno para liberar el pago por los servicios de ambulancia que ZHL proporciona. El soborno es común en la India, pero también hay un creciente movimiento contra la corrupción. Un nuevo empleado alega que el soborno es la única manera que tiene ZHL para hacer nómina y mantener sus ambulancias, lo que significa más vidas s...Starting at €6.75
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A Blue Ocean Shift from Insolvency to Excellence in Higher Education: Turning around the Universidad Privada Boliviana - A Reflection on My Journey to Blue Ocean (Spanish Version)
W. Chan Kim, Renee Mauborgne, Manuel Olave, Michael OlenickCase INSEAD-6460StrategyLa Universidad Privada Boliviana (UPB), fue fundada en 1993. No mucho después, a finales de la década de los 90, estallaron disturbios civiles con cocaleros luchando contra la policía en las calles fuera del campus, estudiantes y profesores huyeron, el presidente se retiró y la UPB se declaró insolvente funcionalmente. Manuel Olave fue contratado como rector (presidente) en 1999 para salvar la escuela de las dificultades. Olave se dio cuenta de q...Starting at €6.75
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Tony Hsieh at Zappos: Structure, Culture and Radical Change (Spanish Version)
Noah Askin, Gianpiero Petriglieri, Joanna LockardCase INSEAD-6181Leadership and People Management18 meses después de intentar la transición de la empresa a la holacracia, Tony Hsieh, el famoso director ejecutivo de Zappos, decidió que era hora de hacer realidad el cambio. En marzo de 2015, envió un correo electrónico a todos los empleados de Zappos ofreciéndoles una indemnización por despido de 3 meses si consideraban que la autogestión no era para ellos. Un mes después, el 14% de la fuerza laboral había renunciado, incluido el 20% del depar...Starting at €6.75
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Digital Transformation in Latin America: A Leapfrogging Opportunity? (Portuguese Version)
Monteiro, L. Felipe; Rozman, Gabriel; Carrick, Anne-MarieCase INSEAD-6358PT-PPStrategyThe case presents the “leapfrogging” opportunities for Latin America brought by the digital revolution and innovation. It examines the region’s economic and commercial achievements made possible by the huge penetration of mobile vs fixed broadband. In addition, digital transformation is helping to address social issues such as financial exclusion, unemployment and healthcare. Also, by improving transparency in the system, digital has the potentia...Starting at €6.75
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The TAG Heuer Carrera Connected Watch (B): Swiss Avant-Garde for the Digital Age (Portuguese Version)
Monteiro, L. Felipe; Carrick, Anne-MarieCase INSEAD-6291BPT-PPStrategyThe Swiss company TAG Heuer, maker of luxury watches, is part of the LVMH group (Moet Hennessy Louis Vuitton). In 2015, CEO Jean-Claude Biver is deciding whether to launch its first-ever fully connected Swiss watch, manufactured in partnership with Google and Intel. Entering this new market presents an unprecedented challenge: making a watch based on a technology (microprocessors) that the Swiss have not mastered. Is TAG Heuer ready to compete in...Starting at €6.75
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The TAG Heuer Carrera Connected Watch (A): Swiss Avant-Garde for the Digital Age (Portuguese Version)
Monteiro, L. FelipeCase INSEAD-6291PT-PPStrategyThe Swiss company TAG Heuer, maker of luxury watches, is part of the LVMH group (Moet Hennessy Louis Vuitton). In 2015, CEO Jean-Claude Biver is deciding whether to launch its first-ever fully connected Swiss watch, manufactured in partnership with Google and Intel. Entering this new market presents an unprecedented challenge: making a watch based on a technology (microprocessors) that the Swiss have not mastered. Is TAG Heuer ready to compete in...Starting at €6.75
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Stefanini and the Digital Revolution: Transforming and Being Transformed (Portuguese Version)
Monteiro, L. Felipe; Rozman, GabrielCase INSEAD-6328PT-PPStrategyThirty years after being founded by CEO Marco Stefanini, Stefanini is one of the largest providers of ICT services in Latin America. Unlike most Brazilian (and Latin American) companies, Stefanini has focused on international markets for many years. As a truly global company with presence in 41 countries it is one of the most globalized companies in Brazil, with 21, 200 employees and over US$800 million in revenues. In 2017, Stefanini is helping ...Starting at €6.75
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