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INSEAD (France)
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Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive InsurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence (Spanish)
Ulaga, Wolfgang; Carmon, Ziv; Heely, LauraCase INSEAD-6597SPMarketingThis case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry. It uses digital technologies to automate, accelerate and manage an ...Starting at €8.20
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A Blue Ocean Shift from Insolvency to Excellence in Higher Education: Turning around the Universidad Privada Boliviana - A Reflection on My Journey to Blue Ocean (Spanish Version)
W. Chan Kim, Renee Mauborgne, Manuel Olave, Michael OlenickCase INSEAD-6460StrategyLa Universidad Privada Boliviana (UPB), fue fundada en 1993. No mucho después, a finales de la década de los 90, estallaron disturbios civiles con cocaleros luchando contra la policía en las calles fuera del campus, estudiantes y profesores huyeron, el presidente se retiró y la UPB se declaró insolvente funcionalmente. Manuel Olave fue contratado como rector (presidente) en 1999 para salvar la escuela de las dificultades. Olave se dio cuenta de q...Starting at €8.20
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Digital Transformation in Latin America: A Leapfrogging Opportunity? (Portuguese Version)
Monteiro, L. Felipe; Rozman, Gabriel; Carrick, Anne-MarieCase INSEAD-6358PT-PPStrategyThe case presents the “leapfrogging” opportunities for Latin America brought by the digital revolution and innovation. It examines the region’s economic and commercial achievements made possible by the huge penetration of mobile vs fixed broadband. In addition, digital transformation is helping to address social issues such as financial exclusion, unemployment and healthcare. Also, by improving transparency in the system, digital has the potentia...Starting at €8.20
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Carvajal: De soldados a diplomáticos, de gestión familiar a gestión profesional
Bennedsen, Morten; Guzman, Alexander; Henry, Brian; Trujillo, Maria Andrea; Wiwattanakantang, YupanaCase INSEAD-6284SPCorporate GovernanceCarvajal traza los 110 años de historia de una de las empresas familiares más antiguas de Colombia, desde una pequeña imprenta hasta uno de los mayores conglomerados de productos de papel de América Latina. Fundada en 1904 por Manuel Carvajal, educador colombiano y antiguo político, la empresa ha contribuido desde entonces al desarrollo económico e intelectual de Colombia. Por los años 50 Carvajal era la impresora principal y la casa editorial en...Starting at €8.20
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Servientrega: Fundadores en Competencia
Bennedsen, Morten; Guzman, Alexander; Henry, Brian; Trujillo, Maria Andrea; Wiwattanakantang, YupanaCase INSEAD-6287SPCorporate Governance, StrategyServientrega, uno de los mayores proveedores de servicios logísticos en Colombia, comenzó como un servicio de mensajería unipersonal en las calles de Bogotá en 1982. Jesús Guerrero, un emprendedor mensajero, estableció su propio servicio de entrega a la edad de 18 años. Más clientes de los que podía manejar, persuadió a su hermana Luz Mary para que se uniera a la compañía e invertiría sus ahorros a cambio de la mitad de las acciones. En poco tiem...Starting at €8.20
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La campaña "Push Snowboarding" de Nokia N8
Dubois, David; Kaur Mastak, PalCase INSEAD-6117SPMarketingEl caso ilustra una innovadora campaña de marketing integrada por Nokia para promover su nuevo teléfono, el N8. A principios de enero de 2010, Stuart Wells, Integrated Global Campaign Lead en Nokia, inició y supervisó la ejecución de una ambiciosa campaña de marketing integrado. El caso sigue el proceso de toma de decisiones paso a paso, con especial atención a la utilización de canales digitales en la estrategia de lanzamiento y medición de medi...Starting at €8.20
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Ricardo Semler: A Revolutionary Model of Leadership (Portuguese Version)
Betania, Tanure; Maddux, William; Swaab, Roderick; Williams, ElinCase INSEAD-5982PT-PPLeadership and People ManagementThe case follows the story of Brazilian business leader, Ricardo Semler, who took over the family marine pump business, Semco, the multi-national, multi-sector success. To do this, Ricardo Semler radically changed his own leadership style by relinquishing control and working less hard, and subsequently transformed culture into Semco through a radical process of workplace democratization. Finally, he successfully applied the same leadership princi...Starting at €8.20
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Renova Toilet Paper: Avant-garde Marketing in a Commoditized Category - Teaching note (Portuguese Version)
Yakov, Bart; Seabra de Sousa, Raquel; Chandon, Pierre; Sweldens, StevenTeaching Note INSEAD-5685TNPT-PPMarketingTeaching note for the case 5685Starting at €0.00
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Renova Toilet Paper: Avant-garde Marketing in a Commoditized Category (Portuguese Version)
Yakov, Bart; Seabra de Sousa, Raquel; Chandon, Pierre; Sweldens, StevenCase INSEAD-5685PT-PPMarketingRenova, a Portuguese toilet paper manufacturer, struggles to survive in a stagnant and widespread market dominated by international giants and private brands. With a view to growing and remaining independent, CEO Paulo Pereira da Silva considers three options 1) private label production, 2) new functional innovations and 3) the launch of black toilet paper. What should he do? And how should the chosen strategy be implemented? Exploring the challe...Starting at €8.20
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Ford Fiesta Movement: Using Social Media and Viral Marketing to Launch Ford's Global Car in the United States (Portuguese)
Andrew T., StephenCase INSEAD-5664PT-PPMarketingThe Ford Fiesta Movement was a social media campaign run by Ford in the U.S. during 2009 to generate buzz for the upcoming launch of the 2011 Fiesta sub-compact car. This case examines the campaign's performance and asks what marketers should do thereafter to convert interested consumers into buyers.Starting at €8.20