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HBSP (USA)
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Human-Centered Service Design (Spanish version)
Buell, Ryan W.; Otazo, AndrewCase HBS-617S03Service and Operations ManagementTeach this case online with new suggestions added to the Teaching Note. This case study includes mandatory video elements, which are integrated into the pre-class assignment for students and the classroom teaching plan for instructors. Information on how to access and use these multimedia components is included in the Teaching Note. The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and pr...Starting at €8.20
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IDEO: Human-Centered Service Design, Teaching Note
Buell, Ryan W.Teaching Note HBS-616038-EService and Operations ManagementThe case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape, a team of IDEO designers have been hired by Cineplanet, the leading movie cinema chain in Peru, to reinvent the movie-going experience for Peruvians. Cineplanet wishes to better al...Starting at €0.00
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Mission Produce
Alvarez, Jose B.; Shelman, MaryCase HBS-514023-EMarketingTo maximize their effectiveness, color cases should be printed in color. As the leading distributor of fresh avocados in the U.S., Mission Produce was at a crossroads in late 2013. Avocado consumption was booming and CEO Steve Barnard wanted to acquire additional land in Peru and develop new avocado farms to help fill a projected supply gap. Mission could also buy avocado farms in other countries, expand its international marketing efforts, inves...Starting at €8.20
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Creditor Activism in Sovereign Debt: Argentina vs. Holdout Investors (B)
Alfaro, Laura; Toshniwal, Gaurav; White, HilaryCase HBS-715017-EEconomicsStarting at €5.74
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Peru: Economic Miracle or Just a Mirage
Vietor, Richard H.K.; D'Alessio, Fernando A.; Pino, Ricardo M.Case HBS-716028-EEconomicsAfter years of rapid growth, Peru's economy had recently slowed. Mineral prices were down and the current President, Humala, had only a year remaining in office before the next election. And he could not run again. While the country had many strengths, especially in minerals, natural resources and tourism, infrastructural problems, corruption, drugs, and inequality continued to plague its growth. The next election would help determine Peru's futu...Starting at €8.20
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Bringing the Peruvian Government Closer to Its Constituents
Pham, Kathy; Melo, SantiagoCase HBS-KS1301-EEconomicsThe Peruvian government saw the opportunity to leverage digital technologies to increase transparency, rebuild trust, competence and credibility, and get closer to its constituents. In October of 2016, with the mandate to "bring the Government closer to its citizens through innovation," the government launched the Innovation Unit. In Peru, there was an increasing disconnect between society, markets, and public institutions. Lower than expected ec...Starting at €8.20
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Edyficar and Mibanco: The Emergence of M&A in Microfinance (Spanish Version)
Chu, MichaelCase HBS-318S21Knowledge and CommunicationMibanco, un icono de microfinanzas, está a la venta y Edyficar, propiedad de BCP, el mayor banco de Perú, está evaluando su adquisición. Hasta hace poco, tal operación habría sido imaginaria dado el papel preeminente de Mibanco en microfinanzas del Perú que ha hecho el quinto banco más grande del país. Los casos examina qué Mibanco está en el bloque, mientras que también relaciona la evolución de Edyficar y su propia adquisición por parte de BCP ...Starting at €8.20
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Financial Services at Falabella (A)
Foley, C. Fritz; Hurtado, Agustin M.Case HBS-217016-EFinanceIn 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More than 4.5 million customers had CMR credit cards that could be used in Falabella stores, and Banco Falabella competed with other banks by offering personal banking services. The case covers many of the key questions the leaders of the firm faced, including...Starting at €8.20
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PepsiCo Peru Foods: More than Small Potatoes
Kanter, Rosabeth Moss; Khurana, Rakesh; Lal, Rajiv; Bird, MatthewCase HBS-311083-EFor best results, this case should be printed in color Jorge Tarasuk, VP of Operations and Supply Chain for PepsiCo South America Foods, and his team had worked for 10 years to realize their dream of creating an agro research center in Peru that could provide more productive and healthier varieties of potatoes for the Frito-Lay businesses in PepsiCo's tropical regions, including Brazil, China, Egypt, India, Thailand, and Vietnam, where much of it...Starting at €8.20
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Camposol
Bell, David E.; Kindred, NatalieCase HBS-516111-EMarketingWith $289 million in 2015 revenues, Camposol is a Peruvian grower, exporter, and marketer of fruits and vegetables, with a focus on the high-growth, high-margin blueberry category. Camposol aspires to become Peru's first multinational branded produce company. It already has a strong foothold in the U.S.-an important market where it is refining its branding and retail-customer strategy-and it also seeks to expand in other markets, especially China...Starting at €8.20