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Darden University of Virginia (USA)
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Ballance Agri-Nutrients in New Zealand: Greg Delaney and Continuous Process Improvement
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1507-EService and Operations ManagementIn August 2010, Greg Delaney, general manager of distribution and logistics for Ballance Agri-Nutrients (BAN), had participated in a four-week executive development program, the Executive Program (TEP). He returned home armed with a list of ideas and a commitment to help BAN achieve its goal of developing a continuous process improvement (CPI) culture. Seven months later, Delaney is considering the approaches he took after the CEO appointed him t...Starting at €8.20
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Prospective Student Visits to the Darden School: Process Improvement (A)
Landel, Robert D.; Veith, JohnCase DARDEN-OM-1476-EService and Operations ManagementExamining the effectiveness of the class visitation process at the Darden School had always been a high priority for the Office of Admissions due to its key role in connecting with qualified, enthusiastic applicants. Anecdotal feedback suggested that prospective students considered their visits productive and enjoyable and that they were energized by the Darden classroom experience; however, weaknesses in the visitation process had also been part...Starting at €8.20
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The Perfect Storm: A Low-Performing Biotech Plant
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1463-EService and Operations ManagementFor the past 12 months, a major pharmaceutical company had rolled out a comprehensive set of cultural changes and breakthrough lean-process activities that were instigated by the need to cut nearly 25% of costs across its key global production facilities. The cultural changes and breakthrough lean-process activities called for aggressive action, and company leadership thought that the company’s cost reduction goal could only be achieved through o...Starting at €8.20
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Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (B)
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1460-EService and Operations ManagementThis is the B case in the two-part series. The relaunch plan has been explained to Napco executives. It has been decided to require a six-month period of stability in Riyadh before moving forward with the rollout. This would allow them time to gather more customer feedback about the new process as well as address the remaining sales force and QC engineer engagement issues. During these six months, they planned to craft a more detailed plan. They ...Starting at €5.74
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Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (A)
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1459-EService and Operations ManagementThe area general manager for the National Paper Products Company (Napco) in Riyadh, Saudi Arabia and for Napco’s Consumer Products Company in Dammam, had organized the Riyadh restaurant sector sales force into a more effective mechanism for relationship management and product delivery. The pilot Five Stars Restaurants Project had experienced success in Riyadh, but the first stages of a deploying the Riyadh system to the company’s eight other oper...Starting at €8.20
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United Technologies Corporation Fire & Security: Field Operations (B)
Landel, Robert D.; Brash, Daniel; Vernon, JohnCase DARDEN-OM-1454-EService and Operations ManagementThe managing director of international businesses checks the progress of a Lean program in a regional headquarters site that two years previously had negative Net Recovered Margin (NRM). He had worked closely with the site to implement a program of Lean improvement. His primary objective in this review is to access the key factors involved in the program's success in bringing the negative NRM into positive territory. Students will learn some of t...Starting at €5.74
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Six Sigma at Dominion Resources, Inc.: Investing In Excellence
Landel, Robert D.Technical Note DARDEN-OM-1453-EService and Operations ManagementThis note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell’s personal commitment and support. It can be used in executive education leadership programs and business courses in operations management in discussions about Six Sigma program elements that help sustain a culture of continuous improvement and deliver extraordinary business results. Ten years after its ...Starting at €8.20
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The United States Air Force and IBM: Transformation Through Partnership
Landel, Robert D.; Walsh, BridgetCase DARDEN-OM-1447-EService and Operations ManagementA partner in the public sector operations strategy practice of International Business Machines Corporation (IBM) must prepare for a briefing for United States Air Force (USAF) senior leadership proposing ways for the USAF to recognize significant cost savings and continuous process improvements in its Financial Services offices (FSO). Presently, each of the approximately 100 USAF bases around the world has its own local FSO that provides pay and ...Starting at €8.20
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Business Process Mapping: Prospective Student Visits to the Darden School
Landel, Robert D.; Snyder, AndrewTechnical Note DARDEN-OM-1445-EService and Operations ManagementAppropriate for courses in operations management and process improvement. Hundreds of prospective students visit the Darden Graduate School of Business Administration throughout the academic year to interview for admission and gain a better understanding of the Darden educational experience. In anticipation of these visits, the Darden Admissions Office coordinates a typical schedule of events with the first-year (FY) and second-year (SY) student ...Starting at €8.20
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Wyeth Pharmaceuticals in 2009: Transformation at the Site Level (B)
Landel, Robert D.; Goldberg, RebeccaCase DARDEN-OM-1429-EService and Operations ManagementAppropriate for general management courses emphasizing lean operations strategy implementation and large-scale change management across a network of global manufacturing facilities. In the (A) case, OM 1402, students critique the progress of Operational Transformation Excellence at three first-wave sites in New York and Puerto Rico and offer suggestions for a continuation of the rollout across other Wyeth sites. In this (B) case, the head of TO&P...Starting at €5.74