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Darden University of Virginia (USA)
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Process Analysis Simulation
Markou, PanosExercise DARDEN-OM-1718-EService and Operations ManagementThis interactive exercise emulates a process wherein a virtual Card is created in a series of steps. It can be used to expose students to ideas and concepts in process analysis, management, and improvement. It may be used in classes focusing on operationsStarting at €8.20
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Back Pain: How Can We Provide Value for Patients
Matherne, G. Paul; Massaro, Thomas A.Exercise DARDEN-OM-1670-EService and Operations ManagementIn this exercise, students read a brief medical history of fictional patient Mr. Jones, who has chronic low back pain (LBP). They are also given an overview of LBP and its treatment options in the United States. Their task is to develop a value-based payment system that defines outcome measures (patient success) over time and indicates how to compensate clinicians based on those outcome measures, then to create a short presentation to pitch their...Starting at €8.20
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Mancala’s Pizza: Continuous Review
Weiss, Elliott N.Exercise DARDEN-OM-1602Service and Operations ManagementThis exercise introduces Walter Solomon, the general manager at Mancala’s Pizza Restaurant (Mancala’s), an upscale eat-in pizzeria known for using fresh, organic, and sustainable ingredients. In addition to pizzas, it sold a specialty red table wine to accompany the food menu. Solomon was interested in balancing three costs: (1) the annual cost of holding inventory, (2) the annual ordering costs, and (3) the annual stock-out costs using a continu...Starting at €8.20
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Mancala’s Pizza: Periodic Review
Weiss, Elliott N.Exercise DARDEN-OM-1603Service and Operations ManagementThis exercise introduces Walter Solomon, the general manager at Mancala’s Pizza Restaurant (Mancala’s), an upscale eat-in pizzeria known for using fresh, organic, and sustainable ingredients. In addition to pizzas, it sold a specialty red table wine to accompany the food menu. Solomon was interested in balancing three costs: (1) the annual cost of holding inventory, (2) the annual ordering costs, and (3) the annual stock-out costs using a periodi...Starting at €8.20
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A Late Night at The Virginian Restaurant
Landel, Robert D.; Boes, SeanExercise DARDEN-OM-1551-EService and Operations ManagementIn this exercise, the manager of The Virginian, a small restaurant and bar in Charlottesville, has asked for help in reducing the average queue size at its bar. The Virginian prides itself on its fast and consistent service. (View the video at http://thevirginiancville.com/.) Students are offered four scenarios to guide their analyses. Students conduct analyses by preparing a simulated model on their own or using a simulation created with AnyLogi...Starting at €8.20
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Idea Generation and Selection
Hutchison-Krupat, JeremyExercise DARDEN-OM-1580-EService and Operations ManagementThis exercise teaches participants how to generate ideas and brainstorm and helps to remove the perception that idea generation is a process that only “super-creative people” can do well. It not only shows participants how to generate valuable ideas, but also highlights barriers to doing so. Suitable for students in either full-time or executive MBA programs as well as executive education programs, this exercise can also be used in any setting ai...Starting at €8.20
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Little’s Law: Does Anyone Know Which Time It Is?
Weiss, Elliott N.Exercise DARDEN-OM-1606-EService and Operations ManagementThe effectiveness of manufacturing and service processes can be measured in many ways. Some key measures include throughput time, throughput rate, cycle time, and inventory. In this brief exercise, we define the relationships among these metrics, focusing specifically on a concept called Little’s Law and distinguishing among throughput rate, throughput time, and cycle time—hence the title.Starting at €8.20
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Experimentation and Prototyping Exercise: Float Your Boat
Chao, Raul O.Exercise DARDEN-OM-1789-EService and Operations ManagementThe purpose of this exercise is to allow students to engage in a hands-on prototyping and testing exercise. Students are asked to form teams and create a prototype boat that can float on water carrying marbles using only materials provided by the instructor (e.g., cups, straws, tape, etc.). The boat must not sink, and the students should aim to carry as many marbles as possible.Starting at €8.20