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On July 2, 2014, Josep Ramon Ferrer, director of the ICT and smart city strategy at Barcelona City Council, finished the second round of meetings with the companies selected to participate in the competitive dialogue to create City OS, Barcelona's operating system. City OS was one of the key milestones in Barcelona's smart city strategy. It aimed to enable the council to acquire and process data from urban operations in a rapid, efficient, effective and sustainable way. The project was complex, not only due to technical difficulties but also because of strategic and operational challenges. These included cultural change inside the public sector, the need for cooperation between companies, and the fact that the council and companies had different visions and strategies. "This is an abridged version of the case study SM 1625 E."
The aim of the case is to discuss the difficulties of moving from strategy to implementation, the alignment of different incentives and visions across stakeholders, and the use of new methods of procurement, as well as competitive dialogue between companies.