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    Business Process Mapping: The Darden School Mailroom

    Landel, Robert D. ; Snyder, Andrew

    • Reference: DARDEN-OM-1444-E

    • Number of pages: 11

    • Publication Date: Dec 7, 2011

    • Source: Darden University of Virginia (USA)

    • Type of Document: Technical Note

    • Industry Setting: Services

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    Description

    The Darden School mailroom and the activities of its manager are analyzed using process mapping and waste identification tools. The note illustrates how one can observe and analyze a process for which opportunities to create process maps, evaluate waste and savings potential, and create stakeholder buy-in for improvements are identified. Lean tools discussed include process flowcharts, SIPOC, seven waste analyses, and stakeholder engagement. Students who undertake their own process mapping projects should complete a report similar to what was created for the Darden School mailroom.

    Keywords

    lean waste analyses Process mapping Workflow steps