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Lessons from 9/11: Operations in times of crisis
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Reference: 75533
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Number of pages: 11
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Publication Date: Sep 1, 2021
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Source: IESE (España)
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Type of Document: Article
Description
On the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.