Quality Management, Lean Management and Continuous Improvement

  • Reference: PN-497-E

  • Number of pages: 35

  • Publication Date: Jan 26, 2015

  • Source: IESE (España)

  • Type of Document: Technical Note

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This note provides an overview of the essential points of quality management, lean management and continuous improvement. It aims to help executives to identify the concepts, methodologies and tools that will allow them to improve the quality of their products and services and the way in which these are supplied to their customers - ultimately, to make things work better in their business. It also features an organizational framework for organizational development using lean management projects as an example.

Learning Objective

This note may be used to supplement cases on quality management and continuous improvement.


Concepts Continuous improvement lean management Methodologies Quality management Tools