General Information What's included Description Learning Objective Modules Videos Related Recommended Reviews

Case

Managing Queues in Bank Branches: BBVA Case (A)

By Flores Alonso, Juan Enrique / Chinchetru, Iker / Moscoso, Philip

In 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.

Collection: IESE (España)

Ref: P-1133-E

Number of pages: 16

Publication Date: Dec 9, 2014

Language: English, Spanish, Chinese

What material is included in this case:

Other supplements

Description

Year: 2012 en adelante

Geographic Setting: North America, South America, Spain

Industry Setting: Financial

Learning Objective

This case deals with waiting line management. Part (A) is more conceptual and can be used in a development program. Part (B) lays out a quantitative analysis of two situations and is more oriented toward Master's programs.

Managing Queues in Bank Branches: BBVA Case (A)

Options of use

Number of copies

- +

As low as €8.20

Are you interested in this product?

Add it to your favourites so that your institution can purchase it.

You'll be able to order once your profile has been validated.

Add to wishlist

Preview

Leave your rating
"Managing Queues in Bank Branches: BBVA Case (A)"

To leave a comment you must Sign in or register

Register for free with IESE Publishing and enjoy all the advantages

What type of account do you want to create?

Choose account type

Professors

You will find the material that best suits you to design your courses, in different formats and up to 7 languages, so that it adapts to the teaching methodology of your preference at all times.

Preview the full content before purchasing. You will also have free access to the teaching notes.

Create whishlists and share them easily with your academic institution and/or colleagues.

Academic Institutions

Take advantage of the discount for registered institutions and save money with a platform that offers the best collections, agile purchase process and personalized customer service.

In addition, we have various types of agreements to adapt to the specific needs of each institution.

Visit our licenses page and contact us for further information.

Individuals

Have the content you need to stay updated as a manager with the support of one of the most prestigious business schools in the world.

We select the online courses and articles so that you can continue to be a better leader who generates a positive impact on your company.

We also offer agreements for companies, contact us to know more.

Managing Queues in Bank Branches: BBVA Case (A)

What material is included in this case:

Description

Learning Objective

Related

Managing Queues in Bank Branches: BBVA Case (A)

Are you interested in this product?

Do you find it interesting?

Leave your rating "Managing Queues in Bank Branches: BBVA Case (A)"

Register for free with IESE Publishing and enjoy all the advantages

What type of account do you want to create?

Leave your rating
"Managing Queues in Bank Branches: BBVA Case (A)"