Lista de comprobación a una prestación de servicio - Ejercicio

By Huete, Luis María

El ejercicio consiste en chequear, desde una perspectiva de calidad del servicio, una prestación reciente. A través de 15 elementos se pretende observar y enjuiciar un servicio, con el fin de encontrar puntos de mejora.

Collection: IESE (España)

Ref: PE-40

Format: PDF

Publication Date: Nov 1, 1996

Language: Spanish, English

Review date: Nov 1, 1996

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Lista de comprobación a una prestación de servicio - Ejercicio

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Lista de comprobación a una prestación de servicio - Ejercicio

Description

Lista de comprobación a una prestación de servicio - Ejercicio

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