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To Reduce E-mail, Start at the Top

How one company successfully dealt with the e-mail glut: After executives underwent training to reduce the number of e-mail messages they sent, the output of other employees fell, too--even though they received no training or feedback. The result was a 7% gain in productivity.

Collection: HBSP (USA)
Ref: HBS-F1309B-E
Format: PDF
Number of pages: 2
Publication Date: Sep 1, 2013
Language: English

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How one company successfully dealt with the e-mail glut: After executives underwent training to reduce the number of e-mail messages they sent, the output of other employees fell, too--even though they received no training or feedback. The result was a 7% gain in productivity.
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To Reduce E-mail, Start at the Top

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"To Reduce E-mail, Start at the Top"