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64 items were found using the following search criteria
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Hank Kolb, Director, Quality Assurance (Spanish version)
Leonard, Frank S.Case HBS-609S11Service and Operations ManagementDesigned to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to go about orienting an organization toward a better quality attitude.Starting at €8.20
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Steinway & Sons (Spanish version)
Garvin, David A.Case HBS-603S21Service and Operations ManagementConsiders whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the opportunity to consider issues of quality.Starting at €8.20
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Managing Product Safety: The Ford Pinto
Goodpaster, Kenneth E.; Davidson, Dekkers L.Case HBS-383129-EPresents an accounting of Ford Motor Company's handling of a product safety controversy (1970-77) surrounding its Pinto subcompact car. May be used as part of a series, Managing Product Safety, that provides an opportunity to compare and contrast the sociStarting at €8.20
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The Ford Pinto (Spanish version)
Goodpaster, Kenneth E.; Davidson, Dekkers L.Case HBS-305S01Business Ethics and Corporate Social ResponsibilityPresents an accounting of Ford Motor Company's handling of a product safety controversy (1970-77) surrounding its Pinto subcompact car. May be used as part of a series, Managing Product Safety, that provides an opportunity to compare and contrast the social response strategies employed by companies involved in a catastrophic product safety controversy.Starting at €8.20
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Statistical Quality Control for Process Improvement (Spanish version)
Bohn, Roger E.Case HBS-616S10Service and Operations ManagementDescribes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.Starting at €8.20
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Constructing and Using Process Control Charts (Spanish version)
Bohn, Roger E.Case HBS-603S18Service and Operations ManagementSummarizes how to construct and use statistical process control charts. Gives several examples. Discusses tolerances using control charts for debugging.Starting at €8.20
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The Views of Deming, Juran, and Crosby (Spanish version)
Garvin, David A.; March, ArtemisCase HBS-606S33Service and Operations ManagementDescribes the three distinct approaches to quality management represented by W. Edwards Deming, Joseph Juran, and Philip B. Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality.Starting at €8.20
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Club Med (B) (Spanish version)
Hart, Christopher W.L.; Maher, DanCase HBS-615S12Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (...Starting at €5.74
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Texas Instruments: Cost of Quality (A) (Spanish version)
Kaplan, Robert S.; Ittner, Christopher D.Case HBS-119S19Accounting and ControlTexas Instruments implements a Cost of Quality (COQ) system as part of a company-wide "Total Quality Thrust." After several years of operation, group management questions whether or not the COQ system should be updated to make it more useful in identifying areas for quality improvement. The case documents the current system and asks students to analyze the role it played in the quality control process and areas in which it could be improved.Starting at €8.20
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Texas Instruments: Cost of Quality (B) (Spanish version)
Kaplan, Robert S.; Ittner, Christopher D.Case HBS-119S20Accounting and ControlA division questions whether to retain, modify, or abandon its cost of quality system now that more direct measures of quality have been adopted. Discusses the role of quality cost measurement in a mature quality management system.Starting at €5.74