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4 items were found using the following search criteria
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Preparing for the Pitfalls of Interconnectivity
Goldin, IanArticle ART-2077-EEconomics, StrategyRecent decades of globalization have created a more interconnected, interdependent and complex world than ever witnessed before. While policy makers have focused on facilitating integration, the implications of growing interdependence have been largely ignored. Global integration has brought many benefits, but it has also created fragility by producing new kinds of systemic risks. This article provides an understanding of these new 21st century s...Starting at €8.20
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IESE Insight. Issue 17. Second Quarter 2013
IESE InsightMagazine REV-39-EFinance, Information Technologies, Leadership and People Management, Marketing, Service and Operations Management, StrategyPeter Fader (Wharton) debunks the myths surrounding customer centricity, urging managers to recontextualize the role of CRM as part of a wider customer-centric strategy. Julián Villanueva (IESE) explains how to design and implement a customer equity dashboard that will serve to pinpoint exactly where the company is gaining and losing value. A. Parasuraman (University of Miami) revisits the original SERVQUAL framework, showing how tried-and-tested...Starting at €22.00
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IESE Insight. Issue 22. Third Quarter 2014
IESE InsightMagazine REV-49-EBusiness Ethics and Corporate Social Responsibility, Corporate Governance, Entrepreneurship, Innovation and Change, Marketing, StrategyWhen the bar is raised, you have to jump higher. This magazine will inspire you to think like an entrepreneur. M. Julia Prats, Marc Sosna and Sylwia Sysko-Romanczuk share the insights of business pioneers who launched private companies in Central and Eastern Europe after the fall of the Berlin Wall. Tony Dávila and Marc Epstein challenge the myth that breakthrough innovation is the sole terrain of start-ups and show that established companies can...Starting at €22.00
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Three Trends That Will Change How You Manage
Ferraro, Fabrizio; Cassiman, BrunoArticle ART-2640-EInnovation and Change, Leadership and People Management, StrategyBuilding on research in the field of strategic management, this article develops a framework to think about three emerging challenges: Globalization, Digitization and Politicization. How can corporate leaders confront this 21st century brand of "GDP"? CEOs will have to change how they allocate resources by becoming Arbitrageurs; adopt the mind-set of strategic Experimenters; and become Orchestrators of Hybrid Organizations, h...Starting at €8.20