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4 items were found using the following search criteria
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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Creating Bold Innovation in Mature Markets
Cooper, Robert G.Article ART-2150-EInnovation and ChangeFor many firms operating in mature markets, there are only so many sources of growth open to them, which is why launching unique, superior products with a compelling value proposition is so vital. Yet company surveys show that bold innovation is down, while improvements and modifications to existing products are up. This only serves to maintain existing market share, rather than grow it. To succeed in bigger, bolder innovation, five vectors need ...Starting at €8.20
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How to Make Online Reviews Work for You
Shanmugam, Ravi; Capizzani, Mario; McQuarrie, Edward F.; McIntyre, Shelby H.Article ART-2500-EMarketingThis article delves into the reviewsphere, and in particular the review site, Yelp. Based on the authors' studies of this and other such platforms, they build up a picture of who online reviewers are and what motivates them to write. They observe certain status-seeking behavior on the part of some online reviewers -- people who desire an audience, a readership, a public. This represents an emergent property of consumer behavior in an online world...Starting at €8.20
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Feedback Tips for Less Grumbling, More Growth
Heen, SheilaArticle ART-2564-ELeadership and People Management"That's wrong." "You don't understand." Do these performance review reactions sound familiar? Why is it that managers and subordinates alike find feedback conversations so difficult? After 15 years of working with clients, the author believes that efforts to improve these conversations by teaching managers how to give feedback have been misdirected. The best way to achieve more productive feedback conversations is for everyone to become more acti...Starting at €8.20