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18 items were found using the following search criteria
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The Heart of Conflict
IESE InsightArticle ART-1870-EService and Operations ManagementWhen the scope of your operations spans the globe, how do you guarantee on-time delivery to those who need it most, when the manmade roadblocks you need to negotiate arent simply red tape, but are, quite literally, roadblocks, not to mention landmines, battlefields and disaster zones? How do you maintain proximity to your clients when youre sometimes based 10,000 miles away from the action? For the ICRC, as for many international organization...Starting at €8.20
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Let the Revolution Begin!
Dutta, SoumitraArticle ART-1966-EStrategyFollowing initial foot-dragging, many Fortune 500 companies are now actively embracing Web 2.0 tools. Among the major benefits, they cite increased collaboration, a democracy of talents, a corporate culture of trust and potential productivity gains. The Enterprise 2.0 revolution, it seems, is finally happening. But revolutions can be as disruptive as they are empowering. Clearly, if the e-revolution is indeed happening, then executives urgently n...Starting at €8.20
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A New Approach to Fix Broken Governance
Pirson, Michael; Turnbull, ShannArticle ART-2129-ECorporate GovernanceMany attempts are being made to improve corporate governance in the wake of the financial crisis. But few seem to be tackling the real issue: that our top-down paradigms, rooted in transactional, unitary, economistic notions, need to be completely rewritten in favor of a more humanistic model. Citing examples such as the John Lewis Partnership and Mondragón Corporation, the authors propose the adoption of network governance, which they say would ...Starting at €8.20
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Writing a Manifesto for Better Management
Andreu Civit, Rafael; Rosanas Martí, Josep MariaArticle ART-2127-EBusiness Ethics and Corporate Social Responsibility, StrategyThe litany of institutional, market and leadership failures that precipitated one of the worst economic crises in modern history is staggering. Yet efforts by policy makers and business leaders to improve matters have so far fallen short of whats truly needed, and do little but tinker at the very edges of the economic system. This article makes seven key recommendations to move us toward a more humanistic model of management, placing human value...Starting at €8.20
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IESE Insight. Issue 13. Second Quarter 2012
IESE InsightMagazine REV-31-EBusiness Ethics and Corporate Social Responsibility, Corporate Governance, Leadership and People Management, StrategyIESE's Rafael Andreu and Josep M. Rosanas make seven key recommendations to move us toward a more humanistic model of management. Claudia Peus (TUM School of Management, Technische Universität München) looks at some humanistic leadership principles underpinning successful organizations, and offers guidelines for managers on the factors that are hugely important for managing organizational change initiatives effectively. Michael Pirson (Fordham Un...Starting at €22.00
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Understand Your Network and Let Knowledge Flow
Tortoriello, MarcoArticle ART-2274-EInnovation and Change, Knowledge and CommunicationCompanies communicate and operate across vast social and geographical spaces. The way that valuable knowledge is shared and transferred across these spaces is essential for creating and sustaining a healthy culture of innovation. To facilitate this, managers must look beyond formal organizational structures to the informal networks of ties and relationships that employees form across functions and divisions. Through his research, IESE Prof. Marco...Starting at €8.20
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IESE Insight. Issue 15. Fourth Quarter 2012
IESE InsightMagazine REV-36-EAccounting and Control, Business Ethics and Corporate Social Responsibility, Economics, Entrepreneurship, Finance, Innovation and Change, Knowledge and Communication, Leadership and People Management, Marketing, StrategyClaus Rerup (Richard Ivey School of Business) presents a framework for companies to improve their capability to pick up on signals that impending crises give off before they happen. The corporate communications consultant Alfonso González-Herrero looks at the key issues that companies must address, with forecasting and planning, in order to safeguard their reputations. IESE's José R. Pin provides a guide to help managers lead and communicate, so ...Starting at €22.00
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Leadership Under Pressure: Communication Is Key
Pin Arboledas, José RamónArticle ART-2271-ELeadership and People ManagementLet's not kid ourselves: crises happen, even with contingency plans in place. And it's in high-pressure situations like these when true leadership is tested. Citing numerous case studies, the author provides a guide to help managers lead their companies when the unthinkable happens. It starts with taking responsibility and assembling the ideal management team for the crisis at hand. This means communicating in a personal way, with transparency, c...Starting at €8.20
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IESE Insight. Issue 17. Second Quarter 2013
IESE InsightMagazine REV-39-EFinance, Information Technologies, Leadership and People Management, Marketing, Service and Operations Management, StrategyPeter Fader (Wharton) debunks the myths surrounding customer centricity, urging managers to recontextualize the role of CRM as part of a wider customer-centric strategy. Julián Villanueva (IESE) explains how to design and implement a customer equity dashboard that will serve to pinpoint exactly where the company is gaining and losing value. A. Parasuraman (University of Miami) revisits the original SERVQUAL framework, showing how tried-and-tested...Starting at €22.00
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Tips to Foster Ownership in Your Organization
Tàpies Lloret, Josep; Ceja, LucíaArticle ART-2386-ELeadership and People Management, StrategyPsychological ownership -- strong emotional ties and a shared sense of mission and purpose that cause workers to identify closely with their business -- can give companies a competitive advantage, if they understand the roots of such feelings and how to develop them. To see how this phenomenon affects the performance of family businesses, the authors conducted a qualitative study of various family-owned firms of different sizes, stages and sector...Starting at €8.20