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7 items were found using the following search criteria
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The Decline of Main Street, the Rise of Multichannel Retail
Nueno Iniesta, José LuisArticle ART-2454-EMarketing, Service and Operations ManagementSix years into the economic crisis, companies have learned that they must go wherever consumers congregate and engage them there: in a flagship store on a prime shopping street; in a pop-up store calculated to surprise passers-by in an unexpected location; on the Internet; on their smartphones; in social media networks; or combining the online experience with a click-and-collect service, where goods purchased online can be picked up from a local ...Starting at €8.20
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India Holiday Bureau: Planning for the Tourist Season
Krishnamurthy Bindumadhavan; Anshul JainCase IVEY-9B15E013-ECorporate Governance, Entrepreneurship, StrategyThe owner and chief executive officer of the India Holiday Bureau (IHB), was besieged by calls from irate travelers seeking an explanation for the poor customer service they had received. It was the peak of the tourist season in India, with international visitors pouring into the country to explore its temples, palaces, hills, beaches and wildlife reserves. IHB had accepted several online hotel-booking requests, but because the hotel did not have...Starting at €8.20
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Allegiant Airlines: Finding a New Customer Segment
Arpita Agnihotri; Saurabh BhattacharyaCase IVEY-9B17M030-EStrategyFounded in 1997, Allegiant Airlines (Allegiant) was one of the most profitable ultra-low-cost airlines in the United States. Allegiant maintained high profit margins by targeting the uncaptured market segment for leisure travel and using a unique way of managing cost and revenue drivers. Allegiant avoided direct competition with traditional airlines and captured the new market of price-sensitive leisure travelers. After employing extreme cost-red...Starting at €8.20
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Amadeus: Boosting Long-Term Growth
Roger Masclans; Canals, JordiCase SM-1691-ECorporate Governance, Innovation and Change, StrategyAmadeus, founded in 1988, had become the largest technology service provider for the travel & tourism (T&T) industry and one of the world's largest software companies, thanks to its global distribution system and its ability to adapt to a changing market. Thirty years later, in the summer of 2018, the company was facing a turning point, one of several in its history. That July, Amadeus CEO Luis Maroto was preparing a meeting with the board of dir...Starting at €8.20
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Extraordinary Journeys: An Acquisition Expedition
David HallidayCase IVEY-9B21M008-EStrategyIn late 2015, the chief executive officer of Extraordinary Journeys, an African safari tour operator, faced a rare opportunity to buy a smaller competitor, Safari Specialists Inc. The chief executive officer worried that her firm's strong organic growth would slow, and she was interested in examining alternative growth strategies. The smaller company was offered at a reasonable price and had a remarkably similar organizational culture. On the oth...Starting at €8.20
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Marriott International: Hospitality’s Uncertain Future
Harris, Jared D.; Snell, Scott; Harrison, KatharineCase DARDEN-S-0396-EStrategyWhen industry conditions are disrupted, planning for the future can be difficult. For instance, the COVID-19 pandemic had a profound impact on the hospitality industry, not only depressing demand during the height of the crisis but also holding implications going forward for hotel demand in a future “new normal.” How can mature, established organizations rethink their business models when circumstances demand it? How can firms envision possible s...Starting at €8.20
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Marriott International: Hospitality’s Uncertain Future
Harris, Jared D.; Snell, Scott; Harrison, KatharineCase DARDEN-S-0396StrategyWhen industry conditions are disrupted, planning for the future can be difficult. For instance, the COVID-19 pandemic had a profound impact on the hospitality industry, not only depressing demand during the height of the crisis but also holding implications going forward for hotel demand in a future “new normal.” How can mature, established organizations rethink their business models when circumstances demand it? How can firms envision possible s...Starting at €8.20