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111 items were found using the following search criteria
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Foundations of Coaching
Poelmans, Steven; Larburu A.Technical Note DPON-32-ELeadership and People ManagementCoaching has emerged as a learning and development process aimed at closing the gap between what the company is now and what it wants to be in the future. This technical note describes the different types of coaching, the participants, and the actual coaching process.Starting at €8.20
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Relationships Between Colleagues (B)
Ribera, AlbertoCase DPO-87-ELeadership and People ManagementContinuation of the case Relations Between Colleagues (A): the advice given by Jorge, a former boss, to Pablo concerning the problem raised with a colleague.Starting at €5.74
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Relationships Between Colleagues (C)
Ribera, AlbertoCase DPO-88-ELeadership and People ManagementConclusion of the cases Relations Between Colleagues (A) and (B).Starting at €5.74
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Discovering Your Authentic Leadership (Spanish version)
George, William W.; Sims, Peter; McLean, Andrew N.; Mayer, David; Mayer, DianaArticle HBS-R0702HLeadership and People Managementthe authentic leader. Author Bill George, a Harvard Business School professor and the former chairman and CEO of Medtronic, and his colleagues, conducted the largest leadership development study ever undertaken. They interviewed 125 business leaders from different racial, religious, national, and socioeconomic backgrounds to understand how leaders become, and remain, authentic. Their interviews showed that you do not have to be born with any par...Starting at €8.20
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The Communication Process: How to Improve Your Communication
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-51-ELeadership and People ManagementThe aim of this technical note is to aid the personal development of management's communication abilities. Communication is the basis of all interpersonal relationships and of the smooth running of any type of organization, including companies. Several studies have shown that a company's global performance is directly related to the quality of its managers' communication. The note then goes on to examine how we communicate, as a first step to ach...Starting at €8.20
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Customer Orientation
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-52-ELeadership and People ManagementThis technical note aims to help the personal development of management's customer orientation capacity. The customer is the reason why any company exists. Today, customers are better educated and better trained, more selective and demanding, and they have a greater capacity for choice. As such, customer orientation is more important than ever for the survival of the company. If a company wishes to develop a customer orientation culture capable o...Starting at €8.20
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Conflict Management
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-ELeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Conflict Management (Portuguese Version, Brazil)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-PBLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Conflict Management (French Version)
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-53-FRLeadership and People ManagementThis technical note is intended to help develop the competence of conflict management. We all know from experience that conflict is a fact of life. And it is not always a bad thing. On the contrary, it can be very positive and stimulating, provided it is kept within certain limits. There are two dimensions to any conflict: rational and emotional. Problems arise when emotional harmony is disrupted. Conflict is a dynamic phenomenon and goes through...Starting at €8.20
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Creativity and Innovation. How to Encourage Them
Wilkinson, Helen; Cardona Soriano, PabloTechnical Note DPON-54-ELeadership and People ManagementThis technical note is intended to help develop the competence of creativity. Companies are not creative and innovative in themselves, as abstract entities. If a company is creative, it is because the people in it are creative. But is creative talent confined to a privileged few, or can it be acquired? Talent is made up of attitude and aptitude, that is, the will and the ability to be creative. This technical note looks at how creative attitude a...Starting at €8.20