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100 items were found using the following search criteria
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Zappos Customer Loyalty Team
Laseter, Timothy M.; Carter, Scott; Goldberg, RebeccaCase DARDEN-OM-1452-EService and Operations ManagementZappos' senior leadership must decide whether to continue to schedule the call center shifts based on seniority or to consider a new plan that makes use of Uber-style surge pricing to pay workers higher hourly rates for the more demanding shifts. These shifts also happen to occur when the bulk of the East Coast buyers call in--early in the morning in the Arizona-based call center. Tony Hsieh, Zappos' renowned CEO, sits in on a meeting with the tw...Starting at €8.20
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Voltium, Inc.
del Potro, Eloy; Stein, Guido; Pin Arboledas, José Ramón; Vázquez- Dodero, Juan CarlosCase BE-173-EBusiness Ethics and Corporate Social ResponsibilityThe manager at Voltium,a European company that was installing electricity in various parts of an African country, pondered whether it was justifiable to yield to the extortion of a local public official of the Dambo region, just as the company was about to finalize the project for the electrification of the area. This case was recognized by the European Foundation for Management Development (EFMD) as the best publication in the 2012 Case Writing ...Starting at €8.20
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Voltium, Inc. (Portuguese Version, Brazil)
del Potro, Eloy; Stein Martínez, Guido; Pin Arboledas, José Ramón; Vázquez-Dodero de Bonifaz, Juan CarlosCase BE-173-PBBusiness Ethics and Corporate Social ResponsibilityThe manager at Voltium,a European company that was installing electricity in various parts of an African country, pondered whether it was justifiable to yield to the extortion of a local public official of the Dambo region, just as the company was about to finalize the project for the electrification of the area. This case was recognized by the European Foundation for Management Development (EFMD) as the best publication in the 2012 Case Writing ...Starting at €8.20
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Voltium, Inc. (Chinese Version)
del Potro, Eloy; Stein, Guido; Pin Arboledas, José Ramón; Vázquez- Dodero, Juan CarlosCase BE-173-ZHBusiness Ethics and Corporate Social ResponsibilityThe manager at Voltium,a European company that was installing electricity in various parts of an African country, pondered whether it was justifiable to yield to the extortion of a local public official of the Dambo region, just as the company was about to finalize the project for the electrification of the area. This case was recognized by the European Foundation for Management Development (EFMD) as the best publication in the 2012 Case Writing ...Starting at €8.20
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Turning Around a National Icon: Yara Branco at Tarbes S.A.
Mary Weil; Ken MarkCase IVEY-9B12C013-ELeadership and People Management, StrategyYara Branco has just joined Tarbes S.A., one of Brazil’s best-known technology firms, as its new CEO. She sees a crisis on the horizon and needs to find a way to communicate that change is necessary at the company. She must overcome several issues, including the fact that she is an outsider and that many insiders will not support the change effort. Branco needs to develop an appropriate communications strategy to begin her term as CEO. This requi...Starting at €8.20
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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Normalize Innovation to Transform Your Firm
Vilà Vilar, JoaquimArticle ART-2151-EInnovation and Change, StrategyCompanies that organize their innovation efforts in systematic, well-managed ways are those whose efforts will be rewarded. So says Joaquim Vilà, based on the best practices of the worlds most innovative firms, as well as on his own extensive experience of innovation management. In this article, Vilà presents a systematic model of innovation management, which links strategy, problem solving and cultural change, and which is custom-tailored to th...Starting at €8.20
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Normalize Innovation to Transform Your Firm (Portuguese Version, Brazil)
Vilà, JoaquimArticle ART-2151-PBInnovation and Change, StrategyCompanies that organize their innovation efforts in systematic, well-managed ways are those whose efforts will be rewarded. So says Joaquim Vilà, based on the best practices of the world's most innovative firms, as well as on his own extensive experience of innovation management. In this article, Vilà presents a systematic model of innovation management, which links strategy, problem solving and cultural change, and which is custom-tailored to th...Starting at €8.20
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Creating Bold Innovation in Mature Markets
Cooper, Robert G.Article ART-2150-EInnovation and ChangeFor many firms operating in mature markets, there are only so many sources of growth open to them, which is why launching unique, superior products with a compelling value proposition is so vital. Yet company surveys show that bold innovation is down, while improvements and modifications to existing products are up. This only serves to maintain existing market share, rather than grow it. To succeed in bigger, bolder innovation, five vectors need ...Starting at €8.20
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Speaking the <i>Lingua Franca</i> of Innovation
Rao, JayArticle ART-2148-EInnovation and Change, Knowledge and CommunicationInnovation is a discipline, a body of knowledge like any other. Unfortunately, our understanding and practice of innovation today is roughly where our understanding of the quality discipline was two or three decades ago. Consequently, we see a lot of executives stumbling in their initiatives. The good news is that, like all disciplines, innovation can be learned, practiced and mastered. As all innovation happens in a community, and the fundamen...Starting at €8.20