This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
El caso HBR: Jefe, creo que alguien rob nuestros datos de clientes
McNulty, Eric; Lee, James E.; Boni, Bill; Coghlan, John Philip; Foley, JayArticle HBS-R0709AStrategyFlayton Electrónica está apareciendo como un punto común de compra para un gran número de transacciones de tarjetas de crédito fraudulentas. No está claro cómo el responsable de la empresa y su menos que los sistemas herméticos son para la filtración de datos aparente. aplicación de la ley quiere Flayton para quedarse mudo por ahora, pero los clientes han llegado a respetar esta firma por su hablar claro y ofertas cuadrados. Un ganada reputación ...Starting at €8.20
-
Boss, I Think Someone Stole Our Customer Data (Commentary for HBR Case Study)
McNulty, Eric; Lee, James E.; Boni, Bill; Coghlan, John Philip; Foley, JayArticle HBS-R0709Z-EFlayton Electronics is showing up as a common point of purchase for a large number of fraudulent credit card transactions. It's not clear how responsible the company and its less than airtight systems are for the apparent data breach. Law enforcement wants Flayton to stay mute for now, but customers have come to respect this firm for its straight talk and square deals. A hard-earned reputation is at stake, and the path to preserving it is difficu...Starting at €8.20
-
Just in Time for the Holidays (HBR Case Study and Commentary)
McNulty, Eric; Johnson, M. Eric; Brandstatter, Horst; Hausman, Warren H.; Omrod, AnneArticle HBS-R0512A-EService and Operations ManagementIt's the busiest time of year for North Pole Workshops. Production is in high gear, and the elves are on overtime in the sprint toward Christmas. But an unexpected spike in demand for one toy may leave children around the world disappointed on Christmas morning, whether they've been naughty or nice. At the same time, another toy's popularity threatens to plummet, leaving Santa and his elves faced with the prospect of millions of unloved plaything...Starting at €8.20
-
Boss, I Think Someone Stole Our Customer Data (HBR Case Study and Commentary)
McNulty, Eric; Lee, James E.; Boni, Bill; Coghlan, John Philip; Foley, JayArticle HBS-R0709A-EStrategyFlayton Electronics is showing up as a common point of purchase for a large number of fraudulent credit card transactions. It's not clear how responsible the company and its less than airtight systems are for the apparent data breach. Law enforcement wants Flayton to stay mute for now, but customers have come to respect this firm for its straight talk and square deals. A hard-earned reputation is at stake, and the path to preserving it is difficu...Starting at €8.20
-
Boss, I Think Someone Stole Our Customer Data (HBR Case Study)
McNulty, EricArticle HBS-R0709X-EFlayton Electronics is showing up as a common point of purchase for a large number of fraudulent credit card transactions. It's not clear how responsible the company and its less than airtight systems are for the apparent data breach. Law enforcement wants Flayton to stay mute for now, but customers have come to respect this firm for its straight talk and square deals. A hard-earned reputation is at stake, and the path to preserving it is difficu...Starting at €8.20
-
Welcome Aboard (But Don't Change a Thing) (HBR Case Study and Commentary)
McNulty, Eric; Calcidise, Kathleen; Benton, Debra; Aversano, Nina; Cohen, Debbie; Cohen, Dan S.Article HBS-R0210A-ELeadership and People ManagementCheryl Hailstrom, the CEO of Lakeland Wonders, a manufacturer of high-quality wooden toys, is the first person outside the Swensen family to hold the top job. But she's not a stranger to this 94-year-old company: She'd been the COO of one of its largest customers and had worked with Lakeland to develop many best-selling products. Wally Swensen IV, the previous CEO, chose Cheryl because she knew how to generate profits and because he believed her ...Starting at €8.20
-
They Bought In. Now They Want to Bail Out. (HBR Case Study and Commentary)
McNulty, Eric; Leonard, Nathaniel; McAfee, Andrew; Gilway, Barry J.; Freeland, JohnArticle HBS-R0312A-EService and Operations ManagementChief Technology Officer Barry Golding is meeting with Mathews & Co.'s department heads to ask for another round of investment so he can begin implementing customer relationship management software at the menswear chain. For months, he has been the CRM project's cheerleader, and it is Barry whose reputation is at stake. He quickly loses control of the meeting. One department head is disappointed that so few of her wish list items are in Barry's l...Starting at €8.20