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    1. American Express: decidir sobre un modelo de trabajo híbrido tras la crisis de COVID-19 (B)

      Almandoz, John; Reiche, Sebastian; Tatge, Larisa
      Case DPO-815
      Corporate Governance, Leadership and People Management

      Starting at €5.74

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    2. Boosting Engagement & Commitment

      García Pont, Carlos; Canales, J. Ignacio; Rothbard, Nancy; Milliken, Frances J.; Tatge, Larisa
      Dossier DOS-29-E
      Information Technologies, Knowledge and Communication, Leadership and People Management
      To the office and beyond! Find inspiration to reach new heights -- personally and professionally -- in this dossier.

      Starting at €15.00

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    3. ¿Quiere un equipo comprometido?

      García Pont, Carlos; Canales, J. Ignacio; Rothbard, Nancy; Milliken, Frances J.; Tatge, Larisa
      Dossier DOS-29
      Information Technologies, Knowledge and Communication, Leadership and People Management
      Empoderar a los empleados aumenta su compromiso, un ingrediente vital en los actuales modelos colaborativos.

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    4. How Employee Voice Helps Community Engagement

      Milliken, Frances J.; Tatge, Larisa
      Article ART-2848-E
      Knowledge and Communication, Leadership and People Management
      Employees who feel empowered to share information and ideas with their managers are likely to be more engaged and motivated employees. Conversely, when employees feel they cannot speak up about issues or offer ideas or suggestions, there can be negative consequences -- for employees, their companies and society in general. This article explores the main triggers of employee silence, the effects on employees' attitudes and behavior when they perce...

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    5. Amazon: Balancing Customer Centricity with Employee Engagement

      Tatge, Larisa; Lago, Alejandro; Ribera, Jaume
      Case P-1165-E
      Innovation and Change, Service and Operations Management
      Amazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...

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    6. Amazon: equilibrio entre orientación al cliente y compromiso del empleado

      Tatge, Larisa; Lago, Alejandro; Ribera, Jaume
      Case P-1165
      Innovation and Change, Service and Operations Management
      Amazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...

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    7. Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)

      Tatge, Larisa; Lago, Alejandro; Ribera, Jaume
      Case P-1165-PP
      Innovation and Change, Service and Operations Management
      Amazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...

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    8. American Express: decidir sobre un modelo de trabajo híbrido tras la crisis de COVID-19 (A)

      Almandoz, John; Reiche, Sebastian; Tatge, Larisa
      Case DPO-814
      Corporate Governance, Leadership and People Management
      En otoño del 2021, tras dirigir a su equipo durante 18 turbulentos meses en medio de la pandemia del coronavirus, Juan Orti, CEO de American Express (Amex) en España, y el equipo directivo de ese país (CET, por sus siglas en inglés) debían decidir cuál sería la nueva forma de trabajar del equipo en España. Tras un debate en toda la compañía sobre cómo sería la nueva normalidad en todo el mundo, se enfrentaban a la necesidad de determinar hasta qu...

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    9. American Express: Deciding on a Hybrid Work Model After the COVID-19 Crisis (B)

      Almandoz, John; Reiche, Sebastian; Tatge, Larisa
      Case DPO-815-E
      Corporate Governance, Leadership and People Management
      In the fall of 2021, after leading his team through 18 turbulent months of the coronavirus pandemic, Juan Ortiz, CEO of American Express (Amex) in Spain, and his country executive team (CET) had to address what the new way of working would look like for their team in Spain. After a companywide discussion about what the ?new normal? would look like globally, they were faced with determining to what extent, from the perspective of Amex Spain, emplo...

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    10. American Express: Deciding on a Hybrid Work Model After the COVID-19 Crisis (A)

      Almandoz, John; Reiche, Sebastian; Tatge, Larisa
      Case DPO-814-E
      Corporate Governance, Leadership and People Management
      In the fall of 2021, after leading his team through 18 turbulent months of the coronavirus pandemic, Juan Ortiz, CEO of American Express (Amex) in Spain, and his country executive team (CET) had to address what the new way of working would look like for their team in Spain. After a companywide discussion about what the "new normal" would look like globally, they were faced with determining to what extent, from the perspective of Amex Spain, emplo...

      Starting at €8.20

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    496. Yong, Sunru 42 items
    497. Yucaoglu, Gamze 34 items
    498. Yudkoff, Royce 40 items
    499. Zalosh, Alisa 32 items
    500. Zamora, Javier 60 items
    501. Zhu, Feng 46 items
    Geographic areas
    • Geografic Areas 3 items
      • America 3 items
        • North America 3 items
          • United States of america 3 items