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    1. Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)

      Lago, Alejandro; Yankovic, Natalia; Moscoso, Philip
      Technical Note PN-496-PB
      Service and Operations Management
      This note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.

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    2. Lessons from 9/11: Operations in times of crisis

      Sabrià, Frederic; Lago, Alejandro; Krawchuck, Fred
      Article 75533
      Service and Operations Management
      On the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.

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    3. Lecciones del 11 de septiembre: operaciones en tiempos de crisis

      Sabrià, Frederic; Lago, Alejandro; Krawchuck, Fred
      Article 75545
      Service and Operations Management
      El 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.

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    4. Netflix: From "Clicks and Bricks" to Digital Movie Delivery (Portuguese Version, Brazil)

      Lago, Alejandro; Moscoso, Philip; Sieber, Sandra
      Exercise PE-75-PB
      Information Technologies, Innovation and Change, Service and Operations Management
      Netflix is a U.S. provider of on-demand Internet streaming media and flat rate DVD-by-mail services. The company experienced incredible success since its beginnings in 1997. During 2010, revenue jumped 29% to $2.16 billion, and stock price increased 219% to $175.70. It also added 8 million subscribers, bringing its total to over 20 million. In the summer of 2011 the company first announced the spin-off of its traditional DVD rental operations fro...

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    5. Claves del éxito de un negocio colaborativo

      Lago, Alejandro; Sieber, Sandra
      Article ART-2886
      Information Technologies, Innovation and Change, Strategy
      La llamemos economía colaborativa, del intercambio o entre iguales, el caso es que un nuevo paradigma de negocio está tomando forma gradualmente. Y como ocurre con cualquier paradigma disruptivo, el colaborativo no está exento de polémica. Este artículo examina los principales mecanismos de los nuevos modelos de negocio para analizar los efectos positivos y negativos de la economía colaborativa. En concreto, los autores estudian los mecanismos de...

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    6. Tejidos Especiales Edentel 4.0 (B)

      Lago, Alejandro; Sabrià, Frederic
      Case P-1170
      Service and Operations Management
      Presenta las pruebas planeadas por el director de del Departamento de Producción de Tejidos Especiales Edentel para cumplir, de la mejor forma posible, los plazos de entrega. Este caso está basado en el caso "Tejidos Especiales Edentel", P-988, del prof. Riverola.

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    7. Gestión de la capacidad en sistemas de operaciones

      Lago, Alejandro; Moscoso, Philip; Sachon, Marc
      Technical Note PN-464
      Service and Operations Management
      Esta nota técnica aborda el análisis y la gestión de las capacidades de un sistema de operaciones. La motivación fundamental del análisis de capacidad es la pregunta: ¿cuánto dinero (vía productos o servicios) puede generar mi sistema de operaciones como máximo? La nota presenta una metodología general para el análisis de capacidades, que es ilustrada a través de diferentes ejemplos, los cuales presentan complicaciones típicas que uno se encuentr...

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    8. Fundamentos y claves de la gestión de stocks

      Lago, Alejandro; Moscoso, Philip; Sachon, Marc
      Technical Note PN-484
      Service and Operations Management
      En la presente nota técnica abordamos el análisis y la gestión de los stocks en un sistema de operaciones. Concretamente, el documento describe las funciones que cumple el stock y sus costes, así como las variables y factores que determinan, principalmente, el nivel de stocks y sobre cuáles debe actuarse para mejorar la gestión de inventarios. Todo ello permitirá evaluar si se está aplicando una lógica de inventarios adecuada en una empresa deter...

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    9. Additive Manufacturing at Etnia Barcelona

      Calvo, Eduard; Lago, Alejandro; Sabrià, Frederic
      Case P-1155-E
      Business Ethics and Corporate Social Responsibility, Entrepreneurship, Service and Operations Management
      Etnia Barcelona, a niche manufacturer of high-quality fashion eyewear, is considering its next move in light of the advances being made in additive manufacturing, which could require the company to rethink everything from product design to capacity footprint and logistics. The case covers the company's design-to-sale process, raw material procurement, and manufacturing operations. Etnia Barcelona has seen steady growth in revenues since its found...

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    10. Tejidos Especiales Edentel 4.0 (B)

      Lago, Alejandro; Sabrià, Frederic
      Case P-1170-E
      Service and Operations Management
      The case describes the trials that the head of the Production Department at Tejidos Especiales Edentel is planning in order to meet delivery dates in the best way possible. This case is based on the case "Tejidos Especiales Edentel," P-988, by Professor Josep Riverola.

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    492. Wu, George 36 items
    493. Yamazaki, Mayuka 38 items
    494. Yemen, Gerry 342 items
    495. Yoffie, David B. 266 items
    496. Yong, Sunru 44 items
    497. Yoshino, Michael Y. 84 items
    498. Yudkoff, Royce 40 items
    499. Zamora, Javier 49 items
    500. Zhu, Feng 50 items
    Language
    1. Chinese 8 items
    2. English 36 items
    3. French 1 item
    4. Portuguese Brasil 5 items
    5. Portuguese Portugal 1 item
    6. Spanish 27 items
    Page Number
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    2. Book 2 items
    3. Case 35 items
    4. Exercise 10 items
    5. Teaching Note 2 items
    6. Technical Note 25 items