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Pride Industries
Edward D. ArnheiterCase IVEY-9B12D024-EService and Operations Management, StrategyPRIDE Industries made a $2.6 million capital appropriation request to replace older electronics surface mount technology with newer and more capable machinery. PRIDE, a non-profit enterprise that hired workers with disabilities, wished to earn business and reputation based on the universal measures used by customers worldwide — price, quality and delivery — while maintaining its social mission. The proposal looked good on paper, and the company p...Starting at €8.20
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Eagle Services Asia
Edward D. ArnheiterCase IVEY-9B07D019-EService and Operations Management, StrategyThis case chronicles the creation and transformation of a Singaporean joint venture, Eagle Services Asia (ESA). It describes some early start-up problems, including a forced shutdown by the Civilian Aviation Authority of Singapore (CAAS). The resulting shakeup of the ESA management team provides a fresh start and an opportunity to reinvigorate the company using lean management principles. Managerial decisions play a key role in ESA's success, tog...Starting at €8.20
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Kaiser Permanente: Creating a No-Wait Emergency Department (Spanish Version)
Edward D. ArnheiterCase IVEY-9B16MS173StrategyCASO PREMIADO - Premio "Mejora Continua: El Camino a la Excelencia", Concurso de Redacción de Casos de la Fundación Europea para el Desarrollo Directivo (EFMD) 2017. En 2007, la unidad de emergencias del Centro Médico Kaiser Permanente del Sur de Sacramento sufría tiempos de espera de pacientes extremadamente largos, y se hizo evidente que se necesitaba una nueva y mejor forma de llevar el negocio. El jefe de la unidad de emergencias se inspiró e...Starting at €8.20
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Kaiser Permanente: Creating a No-Wait Emergency Department - Teaching Note
Edward D. ArnheiterTeaching Note IVEY-8B16M173-EStrategyTeaching note for product 9B16M173.Starting at €0.00
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Kaiser Permanente: Creating a No-Wait Emergency Department
Edward D. ArnheiterCase IVEY-9B16M173-EStrategyIn 2007, the emergency department at Kaiser Permanente’s South Sacramento Medical Center was experiencing extremely long patient wait times, and it became clear that a new and better way of doing business was needed. The chief of the emergency department was inspired to change things and became the leader of the lean program—a system of management methods and tools widely used for over 25 years in the manufacturing sector. Changes were made over ...Starting at €8.20