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1 results found for your search "ART-3096-E":
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Tips for Nurturing Global Leadership Talent
Reiche, B. SebastianArticle ART-3096-ELeadership and People ManagementDespite anti-globalization rhetoric to the contrary, cross-border work is increasing, and multinationals are struggling not only to prepare their employees for global leadership responsibilities but to fill the number of international assignments available. Brexit is only the latest excuse for mobility and talent management to be at the top of the CEO agenda. For companies with limited experience in this area, the risks are multiplied. However, t...Starting at €6.75
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Consejos para cultivar el liderazgo global
Reiche, B. SebastianArticle ART-3096Leadership and People ManagementPese a la retórica de la antiglobalización, el trabajo transfronterizo está creciendo. El problema es que no resulta sencillo para las multinacionales preparar a sus empleados para puestos de liderazgo global o cubrir las asignaciones internacionales vacantes. El brexit es un buen pretexto para que el CEO sitúe entre sus prioridades la movilidad y la gestión del talento. Los riesgos se multiplican para las empresas con poca experiencia en ...Starting at €6.75
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Finding Service Gaps in the Age of e-Commerce
Parasuraman, A.Article ART-2384-EInformation Technologies, Service and Operations ManagementThirty years after developing the well-known SERVQUAL scale, the author revisits the original framework in light of the growing role of technology in service delivery. As more and more people turn to the Internet to purchase goods and services, he and his colleagues have recognized the need to adapt the SERVQUAL framework to the realities of the online experience; specifically, to measure the extent to which a website facilitates efficient and ef...Starting at €6.75
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €6.75
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The Art of Reinvention
IESE InsightArticle ART-3058-EInnovation and Change, Service and Operations ManagementBy all accounts, the 80th anniversary exhibition of Pablo Picasso's "Guernica" has been a success, with thousands visiting daily and lines stretching round the block. What makes people want to line up to see an 80-year-old painting that in all likelihood they have seen before, if not in a museum, then in a coffee table book or online? To answer this, we look at what the Reina Sofia does to keep its offerings fresh, modern and interesting. After a...Starting at €6.75
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The Art and Science of Target Setting
Franco-Santos, Mónica; Marcos, Javier; Bourne, MikeArticle ART-1866-ELeadership and People ManagementThe recent economic crisis and the collapse of many financial institutions stand as living proof of the dangers of overly ambitious targets coupled with fat bonuses. Targets, at their best, can motivate people to succeed; at their worst, they induce employees to engage in dysfunctional behavior, leading to detrimental outcomes like those recently witnessed. How can companies get it right? The authors studied target-setting practices involving sal...Starting at €6.75
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Let the Revolution Begin!
Dutta, SoumitraArticle ART-1966-EStrategyFollowing initial foot-dragging, many Fortune 500 companies are now actively embracing Web 2.0 tools. Among the major benefits, they cite increased collaboration, a democracy of talents, a corporate culture of trust and potential productivity gains. The Enterprise 2.0 revolution, it seems, is finally happening. But revolutions can be as disruptive as they are empowering. Clearly, if the e-revolution is indeed happening, then executives urgently n...Starting at €6.75
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All That Jazz
IESE InsightArticle ART-2388-EInnovation and Change, Leadership and People ManagementChris Washburne, trombonist and music teacher, is one of a growing number of people who believe we can learn a lot from jazz. In a bid to make this most demanding of art forms more relevant and accessible to our day-to-day lives, Washburne works regularly with executives to show them how elements of jazz can be incorporated into their daily repertoire and used to beneficial effect in the workplace.Starting at €6.75
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Uncertainty, a Manager's Natural Habitat
Álvarez de Mon Pan de Soraluce, SantiagoArticle ART-1445-ELeadership and People ManagementUsing case studies and his own experience of coaching a variety of professionals from the worlds of sport, the arts and management, the author explores the keys to embracing uncertainty, helping managers to lead a richer, more productive existence.Starting at €6.75
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Taking the Confusion Out of Choosing
Iyengar, SheenaArticle ART-2452-EDecision Analysis, Marketing, Service and Operations ManagementToday we have to confront more choices than ever -- decisions for which we have no script. This article is based on innovative research by the author on choice, which formed the basis of her award-winning book, The Art of Choosing. She suggests the steps to take to exercise choice wisely. We need to learn how to counteract the limits on our cognitive abilities and resources, so that we obtain the most benefit from choice with the least eff...Starting at €6.75