This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Industrializar el servicio para liberar capacidad del cerebro de obra
Munoz-Seca, BeatrizTechnical Note PN-501Service and Operations ManagementIndustrializar el servicio en el siglo XXI debe concentrarse, por una parte, en lo de siempre: estandarizar e introducir tecnología para la simplificación, desgajando de la experiencia del servicio las tareas repetitivas, para darle una configuración de eficiencia operativa; por otra, en difundir el proceso y las soluciones de problemas ya resueltos (estructurados), pero que no han sido encapsulados en procesos. Para facilitar esta tarea, propone...Starting at €8.20
-
-
Managing Credit Risk in Fixed Income Portfolios
Guasch J.; Martínez Abascal, EduardoTechnical Note FN-501-EFinanceStarting at €8.20
-
Protocolo familiar (II)
Gallo, Miguel ÁngelTechnical Note DGN-501StrategySe analizan los siguientes aspectos del Protocolo familiar: Su finalidad, su contenido y el modo de realizarlo. Su finalidad es conseguir la continuidad exitosa de la empresa familiar, y busca que todos los miembros estén bien informados sobre la empresa, y conozcan el tipo y nivel de relación a mantener con todos ellos. El contenido es un conjunto de metas para la familia y la empresa, y las reglas de actuación a seguir en las relaciones entre l...Starting at €8.20
-
Counterfeits and E-Commerce: Why Even Build It?
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1753-EService and Operations ManagementThis public-sourced case set in early 2021 examines the role counterfeiting has come to play in e-commerce, specifically at Amazon, which represents over one-third of the US online market. The case's protagonist is Amy Vega, who, along with Jason Larson, has cofounded a humidity-detection-device company with a product called the Hygro. Vega and Larson hope to sell the Hygro on leading e-commerce sites such as Amazon. But should they? Vega's res...Starting at €8.20
-
e-Consulting (Spanish version)
Nanda, Ashish; DeLong, Thomas J.; Landry, Scot; Agan, Thomas E.Case HBS-804S07Service and Operations ManagementProporciona una visión general de la historia y el desarrollo de la industria del e-consulta, así como las cuestiones que se le plantean.Starting at €8.20
-
Harlequin Enterprises: Assessing e-Books
Rod E. White; Tony S. Frost; Ken MarkCase IVEY-9B14M027-EStrategyHarlequin Enterprises is a well-known publisher of women's fiction and the global leader in series romance fiction. In 2013, e-book penetration of romance fiction has exceeded 50 per cent of unit sales. The vice-president of strategy is trying to make sense of the e-book opportunity and threat. She is wondering what impact e-books would have on Harlequin's business model: its relationship with authors, distributors and competitors.Starting at €8.20
-
Industrializing Service to Free Up Workforce Brain Power
Munoz-Seca, BeatrizTechnical Note PN-501-EService and Operations ManagementIndustrializing service in the 21st century must concentrate, on the one hand, on the same issues as always: standardizing and introducing technology for simplification, and detaching repetitive jobs from the experience of the service in order to make it operationally efficient. On the other hand, it must focus on disseminating the process and the solutions to problems that have been solved (structured) already but that have not been encapsulated...Starting at €8.20
-
Semir's E-Commerce: Success and Exploration
Juan Shan; William Wei; Xiaojia Sunny WangCase IVEY-9B18A019-EMarketing, StrategyZhejiang Semir E-Commerce Co. Ltd., the online subsidiary of Chinese casual clothing company Zhejiang Semir Group Co. Ltd. (Semir), grew continuously from its launch in 2012 to become a main contributor to Semir’s success, contributing approximately 30 per cent of Semir’s annual revenue by 2016. Semir entered the online market relatively late after many competing Chinese clothing manufacturers had already established their presence online. Yet it...Starting at €8.20
-
Gestión del riesgo de crédito en renta fija
Guasch J.; Martínez Abascal, EduardoTechnical Note FN-501FinanceEn esta nota se analizan los principales factores a tener en cuenta en la gestión de la renta fija privada. En primer lugar, se contempla el valor añadido de la renta fija con riesgo de crédito. A continuación se explica el mercado y se hace un análisis de los factores a tener en cuenta en el riesgo de los bonos corporativos. Por último, se informa sobre cómo gestionar una cartera de bonos corporativos.Starting at €8.20