This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Banca electrónica
Soley, JorgeTechnical Note FN-456FinanceEsta nota expone la historia de la banca electrónica, analizando su funcionamiento (a través de las tarjetas de débito y de crédito, Internet, tarjetas virtuales, etc.) y discute acerca de las posibles implicaciones de esta modalidad de banca.Starting at €8.20
-
Compitiendo desde las operaciones: la implantación de la nueva cultura operativa
Munoz-Seca, BeatrizTechnical Note PN-456Service and Operations Management¿Cómo se logra la implantación de la cultura nueva operativa? Ése es el gran reto de la alta dirección (AD), y tenemos que reconocer que no es sencillo. Es necesario dar un camino estructurado de aplicación. No vamos a darles un manual de procedimiento. Sinceramente, eso se nos quedaría corto. Vamos a proponer una guía de implantación para que cada lector adapte sus necesidades y se haga su propia composición de implantación. Es como un puzzle q...Starting at €8.20
-
Electronic Banking
Soley, JorgeTechnical Note FN-456-EFinanceThis note discusses the history of electronic banking, analyzes its functioning (looking at credit and debit cards, Internet, virtual cards, etc.) and examines the economic implications of this form of banking.Starting at €8.20
-
-
Competing through Operations: Implementing the New Operational Culture
Munoz-Seca, BeatrizTechnical Note PN-456-EService and Operations ManagementHow can we successfully implement a new operational culture? This is the great challenge facing executive management, and we must admit it isn't simple. A structured path for its application needs to be provided. We aren't offering a procedural manual. Sincerely, that would no doubt fall short. Our aim is to offer an implementation guide, so that each reader can adapt it to his or her particular needs and devise a specific implementation plan. It...Starting at €8.20
-
Luis Arrese (C): vacaciones
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCase DPO-803Leadership and People ManagementSe relatan algunos episodios que reflejan el impacto de la carrera profesional de Luis en su familia. Sustituye al DPO-65 Fernando Ruiz (C): algunas cuestiones familiares.Starting at €5.74
-
Relaciones entre colegas (B)
Ribera, AlbertoCase DPO-87Leadership and People ManagementContinuación del caso DPO-86 Relaciones entre colegas (A): consejos que Jorge, antiguo jefe, da a Pablo sobre el problema planteado con una colega.Starting at €5.74
-
"Coaching" at Banco Ganadero-BBVA (A)
Pin Arboledas, José Ramón; Cardona Soriano, Pablo; Susaeta Erburu, Lourdes; Serrano, GermánCase DPO-143-ELeadership and People ManagementMerged and revised version of cases DPO-34-E and DPO-35-E Coaching at Banco Azucarero de Cali (BAC) (A and B). DPO-34 This case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed. DPO-35 In Case (B), the ar...Starting at €8.20
-
"Coaching" at Banco Ganadero-BBVA (A) (Portuguese Version, Portugal)
Pin Arboledas, José Ramón; Cardona Soriano, Pablo; Susaeta Erburu, Lourdes; Serrano, GermánCase DPO-143-PPLeadership and People ManagementMerged and revised version of cases DPO-34-E and DPO-35-E Coaching at Banco Azucarero de Cali (BAC) (A and B). DPO-34 This case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed. DPO-35 In Case (B), the ar...Starting at €8.20
-
Lídia Izquierdo (B): Un despido con problemas
Quintanilla, Javier; Las Heras, MireiaCase DPO-758Business Ethics and Corporate Social Responsibility, Leadership and People ManagementTras los sucesos descritos en el caso (A), la empresa toma la decisión de despedir a Lídia Izquierdo. Lo que parecía iba a ser un mero trámite administrativo, se complica cuando la afectada se niega a negociar un despido improcedente y aduce "mobbing". Este caso está basado en el caso "Carmen García" de Juan López-Cotarelo y Javier Quintanilla, DPO-124.Starting at €5.74