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Madrileña Red de Gas (A): Reinventing the Company With the Motto "Our Customers Must Not Suffer"
Munoz-Seca, BeatrizCase P-1184-EService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €8.20
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Madrileña Red de Gas (A): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version, Portugal)
Munoz-Seca, BeatrizCase P-1184-PPService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €8.20
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Madrileña Red de Gas (A): Reinventar la empresa con el lema "Nuestro cliente no puede sufrir"
Munoz-Seca, BeatrizCase P-1184Service and Operations ManagementEL CEO de MRG quiere reinventar su empresa como si estuviera un ámbito de mercado abierto y no regulado como lo está en este momento. Utilizando el esquema conceptual de operaciones en empresas de servicio de SPDM de la Profesora Muñoz-Seca, el equipo de dirección de MRG cambia la forma de estructurar su servicio contando con sus propia estructura operativa y con la estructura operativa de sus partners. En un enfoque empresa ampliada , MRG recom...Starting at €8.20
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Tata Equity P/E Mutual Fund: Performance Measurement and Attribution
Gaurav Singh ChauhanExercise IVEY-9B18N025-EFinanceAs a typical investor in India, you sought to attain reasonable growth in her capital with adequate diversification and low volatility in returns. It was suggested that you consider investing in mutual funds in order to obtain diversified exposure to IndiStarting at €8.20
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Tata Equity P/E Mutual Fund: Performance Measurement and Attribution - Teaching Note
Gaurav Singh ChauhanTeaching Note IVEY-8B18N025-EFinanceTeaching note for product 9B18N025.Starting at €0.00
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P-Will at DISCO
Bernstein, Ethan S.; Jinjo, Naoko; Sakuma, YunaCase HBS-419035-ELeadership and People ManagementWhy don't other companies adopt the P-Will system? What were the conditions under which P-Will would work-and not work?Starting at €8.20
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J. P. Morgan
Tedlow, Richard S.; Ruben, DavidCase HBS-810052-EEntrepreneurshipAn account of J.P. Morgan's remarkable career in government, railroad, and industrial finance.Starting at €8.20
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Healy Hudson: e-Sourcing Solutions
Sachon, MarcCase P-1019-EInformation Technologies, Service and Operations ManagementBased in Munich, Bavaria, the company is a pioneer in the world of e-procurement. It has developed an online purchasing system for the Business-to-Business sector. In the fall of 2000 it is selling two e-commerce products: Impact Ordering and Impact Sourcing. The former is a simple electronic catalog ordering system; the latter is designed for the sourcing of complex goods.Starting at €8.20
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Real Madrid Club de Fútbol
Quelch, John A.; Knoop C. I.; Nueno, José LuisCase M-1184MarketingEn junio de 2000, Florentino Pérez, un conocido empresario español, fue elegido presidente del Real Madrid, uno de los principales clubes de fútbol del mundo, con 101 años de antigüedad, propiedad de sus socios y con alrededor de 93 millones de hinchas en todo el mundo. Durante su campaña, Florentino Pérez prometió sanear las finanzas del club, realizar un fichaje estrella y extender la marca del club por el mundo entero a través de diferentes ca...Starting at €8.20
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Applying Data Science and Analytics at P&G
Datar, Srikant M.; Mehta, Sarah; Hamilton, PaulCase HBS-121006-EInformation TechnologiesSet in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The case provides an overview of P&G's approach to data management and governance, and reviews the challenStarting at €8.20