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Madrileña Red de Gas (B): Reinventar la empresa con el lema "Nuestro cliente no puede sufrir"
Munoz-Seca, BeatrizCase P-1185Service and Operations ManagementEL CEO de MRG quiere reinventar su empresa como si estuviera un ámbito de mercado abierto y no regulado como lo está en este momento. Utilizando el esquema conceptual de operaciones en empresas de servicio de SPDM de la Profesora Muñoz-Seca, el equipo de dirección de MRG cambia la forma de estructurar su servicio contando con sus propia estructura operativa y con la estructura operativa de sus partners. En un enfoque empresa ampliada , MRG recomp...Starting at €5.74
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer"
Munoz-Seca, BeatrizCase P-1185-EService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €5.74
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Madrileña Red de Gas (B): Reinventing the Company With the Motto "Our Customers Must Not Suffer" (Portuguese version, Portugal)
Munoz-Seca, BeatrizCase P-1185-PPService and Operations ManagementThe CEO of MRG (Madrileña Red de Gas) wanted to reinvent his company as if it existed in an open market and not in the current regulated one. Using Professor Muñoz-Seca's SPDM (Service Problem Driven Management) framework, a conceptual scheme for operations in service companies, the MRG management team changed how they structured their service by establishing their own operational structure and working with the operational structure of their part...Starting at €5.74
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P-Will at DISCO
Bernstein, Ethan S.; Jinjo, Naoko; Sakuma, YunaCase HBS-419035-ELeadership and People ManagementWhy don't other companies adopt the P-Will system? What were the conditions under which P-Will would work-and not work?Starting at €8.20
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J. P. Morgan
Tedlow, Richard S.; Ruben, DavidCase HBS-810052-EEntrepreneurshipAn account of J.P. Morgan's remarkable career in government, railroad, and industrial finance.Starting at €8.20
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Applying Data Science and Analytics at P&G
Datar, Srikant M.; Mehta, Sarah; Hamilton, PaulCase HBS-121006-EInformation TechnologiesSet in December 2019, this case explores how P&G has applied data science and analytics to cut costs and improve outcomes across its business units. The case provides an overview of P&G's approach to data management and governance, and reviews the challenStarting at €8.20
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P&G Canada: Old Company, New Tricks
Hall, Brian J.; Chang, Tiffany Y.; Hall, Theresa MorinCase HBS-916019-ELeadership and People ManagementP&G Canada faces ongoing global pressure to increase productivity and reduce spending. Thom Lachman, President of P&G Canada, is seemingly out of options that will make a large enough impact without harming the business, until the idea of a radical space reduction strikes him. The case follows Lachman, working closely with Country HR Manager Jane Lewis, from idea inception to the eve of the company-wide transition to a dramatically scaled-down an...Starting at €8.20
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Jesús de Benito en S&P (A)
Stein, Guido; Vázquez- Dodero, Juan CarlosCase ASN-53Business Ethics and Corporate Social Responsibility, EntrepreneurshipEn noviembre de 1999, después de años de duro trabajo, Jesús de Benito, propietario y director general de S&P, empresa que implantaba SAP y otros servicios informáticos, vislumbraba la posibilidad de trasformar la empresa que había creado en una importante suma de dinero.Starting at €8.20
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Jesús de Benito at S&P (A)
Stein, Guido; Vázquez- Dodero, Juan CarlosCase ASN-53-EBusiness Ethics and Corporate Social Responsibility, EntrepreneurshipIn November 1999, after years of hard work, Jesús de Benito, owner and CEO of S&P, a company that implemented SAP and other IT services, saw an opportunity to turn the company he had created into a large sum of money.Starting at €8.20
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P&G Canada: Old Company, New Tricks (B)
Hall, Brian J.; Chang, Tiffany Y.; Hall, Theresa MorinCase HBS-916024-ELeadership and People ManagementThis is the (B) case to P&G Canada: Old Company, New Tricks. It details the outcome of the drastic reduction in office space from eight floors to three floors.Starting at €5.74