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Salomon Brothers (B)
Golembiewski, Christopher; Campana A.; Torres, Maximilian B.Case TD-150-EBusiness Ethics and Corporate Social ResponsibilityPaul Mozer informs his supervisor, John Meriwether, about the US Treasury's letter to Mercury Asset Management, and the events that precipitated it. The decision is now Meriwether's. Should he in turn bring the problem to his superiors and the legal compliance department, a path that might result in Mozer's dismissal, harsh penalties for the firm and the loss of his traders' confidence? Or, given the SEC's stated intention of dropping the matter...Starting at €5.74
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TD Canada Trust
Campbell, Dennis; Kazan, BrentCase HBS-110049-EAccounting and ControlThe case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth largest commercial bank, Toronto-Dominion Bank (TD Bank), undertook a merger with a relatively small trust company, Canada Trust, which was known for except...Starting at €8.20
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TD Canada Trust (A): The Green and the Red
Campbell, Dennis; Kazan, BrentCase HBS-108005-EThe case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth largest commercial bank Toronto-Dominion Bank (TD Bank) undertook a merger with a relatively small trust company, Canada Trust, which was known for e...Starting at €8.20
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Risk Leadership at TD Bank Group
Jeffrey GandzCase IVEY-9B12C001-ELeadership and People Management, StrategyTD Bank Group was one of the few large financial institutions in the world to have prospered during the financial meltdown and subsequent recession in 2008/9. It did this without any government assistance. Furthermore, it emerged from the crisis substantially larger in terms of market capitalization and assets while having the best performance of any of the Big-5 Canadian banks in terms of stock price and total shareholder return during the perio...Starting at €8.20
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TD Bank USA: Delivering 'Unexpectedly Human' Experiences in a Digital World
Prem ShamdasaniCase IVEY-W25686-EMarketing, StrategyAfter merging with Commerce Bancorp Inc., TD Bank NA (TD Bank) continued to wow its customers by providing free lollipops, pens, and dog-friendly services and staying open longer than major competitors in the region. Through social media campaigns, it emphasized the importance of having a human touch in banking and showcased its appreciation for customers who had lent a helping hand to the community during the COVID-19 pandemic. It introduced inn...Starting at €8.20
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IESE Business School Insight, 150
IESE InsightMagazine REV-84-EEntrepreneurship, Information Technologies, Innovation and Change, Leadership and People Management, StrategyA look at what executives need to know as artificial intelligence transforms business in the 21st century. The main report includes: a primer of key AI concepts; interviews with Dario Gil (IBM) and Thomas W. Malone (MIT); and a look at how companies are adopting AI. Plus: Where do women lead? Are you an effective executive? Four generations at work. Interview with World Bank auditor Yuko Keicho. Two entrepreneurs helped by Finaves. How Axel Lambe...Starting at €22.00
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TD Bank Group: Building an Effective Enterprise Data Management Policy
Murat Kristal; Glenda Crisp; Connie Bonello; Katherine HeighingtonCase IVEY-9B18E007-EInformation Technologies, StrategyGlenda Crisp became the chief data officer of TD Bank Group in October 2015. The Office of the chief data officer had only been established in 2013; the scope of the department still needed to be fully defined, and the original enterprise data governance policies needed to be updated. Crisp saw issues in a variety of areas, such as organizational structure, the processes used to manage data governance practices, and technology, all of which neede...Starting at €8.20
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IESE Business School Insight 150
IESE InsightMagazine REV-84Entrepreneurship, Information Technologies, Innovation and Change, Leadership and People Management, Strategy¿Nos obligará la inteligencia artificial a repensar las empresas? Un recorrido de primera mano por los conceptos más relevantes de la IA por Javier Zamora, de IESE. Cómo separar las expectativas de la realidad. Entrevista con Darío Gil, de IBM. Computación, personas y el futuro del trabajo. Entrevista con el experto del MIT Thomas W. Malone. La dirección importa. La reflexión de Jordi Canals, de IESE. ¿Dónde lideran las mujeres? Claro que quiero ...Starting at €22.00
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Identificación de las 150 cosas que molestan a un cliente - Ejercicio
Huete, Luis MaríaExercise PE-43Service and Operations ManagementEste ejercicio sirve para listar y valorar cosas concretas que molestan a los usuarios de los servicios. Toma como referencia un listado de 150 cosas que molestan a clientes de servicios de hostelería.Starting at €8.20
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150 things that most annoy clients - Exercise
Huete, Luis MaríaExercise PE-43-EService and Operations ManagementStarting at €8.20