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Gas Natural: Improving the Profitability of Servigas (Portuguese Version, Brazil)
Guitart, Iván; Rocha e Oliveira, PauloCase M-1234-PBMarketing, Service and Operations ManagementMarta Muriel has recently been promoted to director of residential natural gas service with the mandate of boosting profits for the company's home maintenance services, Servigen. She and her team have designed four measures, among others, that involve a trade-off between cost reduction and improvements in service quality. Now she has to decide which ones to actually implement based on their impact on the company's bottom line.Starting at €8.20
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Luis Arrese (C): Holidays (Portuguese Version, Brazil)
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCase DPO-803-PBLeadership and People ManagementSome stories are recounted about the impact of Luis' professional career on his family. This case replaces the DPO-65-E Fernando Ruiz (C): Family Issues from the same authors.Starting at €5.74
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DMR España (D) (Portuguese Version, Brazil)
Susaeta Erburu, Lourdes; Pin Arboledas, José RamónCase DPO-56-PBLeadership and People ManagementThis case reproduces the e-mail that Fernando Francés sent to all the company employees explaining the reorganization required to achieve the aim of getting the company listed on the stock market.Starting at €5.74
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Luis Arrese (D): A Few Weeks Later (Portuguese Version, Brazil)
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCase DPO-804-PBLeadership and People ManagementThe long-awaited promotion doesn?t arrive. Luis receives the request to perform a 360º evaluation to identify what precisely about his people-management skills is making his immediate boss reluctant to promote him to the top role. This case replaces the DPO-74-E Fernando Ruiz (D): A Few Weeks Later from the same authors.Starting at €5.74
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Peter Wasg (Portuguese Version, Brazil)
Pin Arboledas, José Ramón; Suárez Ruz, EsperanzaCase FH-628-PBLeadership and People ManagementEl Banco de Comercio e Industria Española (The Spanish Bank of Commerce and Industry) is carrying out a staff reduction policy in order to increase productivity. As a fundamental measure, it decides to give those over 55 years of age early retirement. However, they have a doubt about applying this measure to an Office Director named Pedro Wasg. Pedro Wasg is a person with special qualities: In addition to being good with social relations and havi...Starting at €8.20
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Luis Arrese (B): On the Cusp of Success (Portuguese Version, Brazil)
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCase DPO-802-PBLeadership and People ManagementLuis Arrese is about to get the role he has dreamed of since childhood: general manager (CEO) of the European subsidiary of a multinational company. Luis has come from a humble family background and, thanks to his remarkable intellectual abilities, effort, self-motivation and sacrifice, has made rapid career progression in the company, from the very bottom to just one step from CEO. To get this far, he worked his way up several subsidiaries and t...Starting at €5.74
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Luis Arrese (A): The Locomotive (Portuguese Version, Brazil)
Gay, Francisco; Ribera, Alberto; Pin Arboledas, José RamónCase DPO-801-PBLeadership and People ManagementLuis Arrese is about to get the role he has dreamed of since childhood: general manager (CEO) of the European subsidiary of a multinational company. Luis has come from a humble family background and, thanks to his remarkable intellectual abilities, effort, self-motivation and sacrifice, has made rapid career progression in the company, from the very bottom to just one step from CEO. To get this far, he worked his way up several subsidiaries and t...Starting at €8.20
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Luis Canto (Portuguese Version, Brazil)
Rajaraman, Aarthi; Martín Cabiedes, Luis; Prats, Mª JuliaCase E-131-PBEntrepreneurshipUp until the accident (in which his bicycle was hit by a car) he had been on a successful, six-year consulting run at Benson & Company. However, post-accident and two surgeries later, Luis Canto had plenty of free time on his hands. The accident had forced him to re-evaluate what he was doing with his life, and almost at once, he knew that he would not go back to the job at Benson.Starting at €8.20
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Driving Innovation Through Intrapreneurship at Chiesi (Portuguese Version, Brazil)
Castelltort, Albert; Davila, AntonioCase E-193-PBEntrepreneurship, Innovation and ChangeChiesi Farmacuetici developed a new program to create a more entrepreneurial culture in its Spanish division. The program was based on Lean Startup principles with employees moving from selecting an idea to developing a business. However, at the end of the program, unexpected challenges arose.Starting at €8.20
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Naturhouse (Portuguese Version, Brazil)
Velamuri, RamaCase E-65-PBEntrepreneurshipThe case discusses the evolution of the Kiluva Group of companies from 1986 to 2003. In particular, the case focuses on how the entrepreneur Félix Revuelta developed the business model for franchising the Naturhouse concept of outlets for dietary food supplements. The firm experiences explosive growth, especially between 1997 and 2003, and Revuelta faces several challenges in taking the firm from 35 million Euros in revenues to over 100 million E...Starting at €8.20