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Medtronic Inc.: From Corporate Mission to Organizational Culture (B)
Corrales A.; Melé, DomènecCase BE-157-EBusiness Ethics and Corporate Social ResponsibilityIn early 1990, Bill George launched the "Customer Focused Quality" program (CFQ). This approach established that the only customers of the organization were patients, physicians and hospitals. Facing the problem created in the European branch, Bill realized that he had made a huge mistake in not checking out beforehand the ethical values of the European president. Medtronic publicized the matter internally and externally, notifying the findings t...Starting at €5.74
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Medtronic Inc.: de la misión corporativa a la cultura organizacional (B)
Corrales A.; Melé, DomènecCase BE-157Business Ethics and Corporate Social ResponsibilityA principios de 1990, Bill George lanzó el programa Calidad centrada en el cliente (CFQ). En este programa se establecía que los únicos clientes de la empresa eran los pacientes, los médicos y los hospitales. Frente al problema surgido en la filial europea, Bill se dio cuenta de que había cometido un gran error al no comprobar previamente los valores éticos del presidente de operaciones europeas. Medtronic hizo público el asunto interna y externa...Starting at €5.74
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Leasing the Pennsylvania Turnpike
Gomez-Ibanez, Jose; Foote, JohnCase HBS-HKS102-EEntrepreneurshipIn June 2007, the governor of Pennsylvania, was negotiating with the state's legislative leaders about his proposal to lease the Pennsylvania Turnpike to private investors. Leasing public highways to private companies was unheard of in the United States until the City of Chicago leased the Chicago Skyway, an 8-mile toll expressway, for $1.83 billion in 2005 and the State of Indiana leased the 157-mile Indiana Toll Road for $3.85 billion in 2006....Starting at €8.20