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DPDHL Group: Employee Safety and Wellbeing
Quelch, John A.; Knoop, Carin-IsabelCase HBS-516049-ELeadership and People ManagementManagement at Deutsche Post DHL Group is designing a three-country test of investment in a new health and wellbeing strategy.Starting at €8.20
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Vicente´s Outcome
Armenta Pico, AlejandroCase IPADE-CIFE 14 eC 01-EBusiness Ethics and Corporate Social ResponsibilityVicente, like many managers, wants to eat the world. His working habits compromise different spheres of his life: his body is already sending him the first signs that something is not going well. The case allows to reflect on the richness and complexity oStarting at €8.20
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Salud Digna: Successfully Competing with For-Profit Organizations
Grossman, Allen S.; Garcia-Cuellar, ReginaCase HBS-311051-ETo maximize their effectiveness, color cases should be printed in color. Hugo Moreno, CEO of Salud Digna, was considering his growth options for the next three years. Would becoming a for-profit with access to greater capital be the best strategy or would this cause the organization to lose its social mission? Salud Digna provided diagnostic medical tests to the poor, had experienced rapid growth and was financially self-sufficient. Moreno was de...Starting at €8.20
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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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After the Storm
Armenta Pico, AlejandroCase IPADE-CIFE 14 eC 06 B-EBusiness Ethics and Corporate Social ResponsibilityThe friction with Gerard makes Antonio reflect on, and be conscious of, the way he has contributed to the conflict. He realices that the project needs his maturity and he needs the project to mature. His decision to take the first step and approach Gerard allows the relationship to be re-established and makes getting the company into motion a success. Antonio's interior change promotes Gerard's own change and saves the project.Starting at €8.20
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Assembling Smartphones: Takt Time Cycle Time
Shih, Willy; Bernstein, Ethan S.Case HBS-611012-EService and Operations ManagementTo maximize their effectiveness, color cases should be printed in color. The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students an opportunity to discuss the context of a manufacturing process choice, and then examine actual production numbers that resulted from a series of choices. While there isn't a traditional case issue, the discussion should focus...Starting at €8.20
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The Passion of Anger
Armenta Pico, Carlos AlejandroTechnical Note IPADE-CIFE 15 eN 08-EBusiness Ethics and Corporate Social ResponsibilityCharacter energy is a characteristic trait of the persons who exercise managerial action. Being a manager requires to rule, demand, correct and, occasionally, scold. In this note, the passion of anger is studied: its nature, its cause, its effects, its spStarting at €8.20
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Cinépolis S.A. de C.V. and KLIC: Rising to the Streaming Challenge
Francisco Gil-WhiteCase IVEY-9B19A010-EMarketing, StrategyCinépolis S.A. de C.V. (Cinépolis), an innovative private Mexican firm—and one of the largest movie theatre companies in the world—had developed an over-the-top (OTT) streaming product, KLIC, and launched it in Mexico. But by late 2017, the Mexican OTT market had become competitive and crowded, with Netflix, Claro Video, Blim, Amazon Prime Video, iTunes, and others in the space. KLIC initially faced challenges with finding a proper niche and had ...Starting at €8.20
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Royal Caribbean Cruises Ltd.: Safety, Environment and Health
Quelch, John A.; Rodriguez, MargaretCase HBS-514069-EMarketingTo maximize their effectiveness, color cases should be printed in color. In January 2014, Gary Bald, senior vice president of Safety, Environment and Health at Royal Caribbean Cruise Lines (RCL), prepared for a review meeting with the company's chief executive, Adam Goldstein, and chairman, Richard Fain. Prior to joining RCL in 2006, Bald had spent 28 years with the Federal Bureau of Investigation. After seven years of upgrading security for the ...Starting at €8.20