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Business Process Outsourcing: El Banco Urquijo externaliza su back-office a IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143Knowledge and CommunicationEste caso plantea la situación en que Banco Urquijo decide llevar a cabo una externalización de sus procesos administrativos firmando con IBM Global Services un acuerdo de «Business Process Outsourcing» (BPO) por cinco años. Se analizan los riesgos de esta decisión y se contrastan con los potenciales beneficios resultantes no sólo en términos de ahorro de costes, sino también los derivados de mejoras en su posicionamiento competitivo.Starting at €8.20
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Liderar es educar la inteligencia y el carácter
Stein, Guido; Vázquez- Dodero, Juan Carlos; Rodríguez-Lluesma, CarlosTechnical Note DPON-143Innovation and Change, Knowledge and Communication, Leadership and People ManagementUn rasgo característico de nuestra época es que lo común y corriente es pensar poco y de cualquier manera; no son muchos los que piensan y, menos aún, los que discurren con acierto, es decir, los que piensan bien para actuar bien. Para ello se precisa, en primer lugar, amplitud de visión para considerar todos los aspectos pertinentes del asunto y dar a cada uno la prioridad explícita oportuna; en segundo lugar, supone profundidad, es decir, cono...Starting at €8.20
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Business Process Outsourcing: Banco Urquijo Outsources its Back-Office to IBM Business Consulting Services
López, C.; Andreu i Civit, Rafael; Valor Sabatier, Josep; Sieber, SandraCase SI-143-EKnowledge and CommunicationThis case discusses Banco Urquijo's decision to carry out an externalization of its administrative processes, signing a Business Process Outsourcing (BPO) agreement for five years with IBM Global Services. The risks of the decision are analyzed, and are compared with the potential benefits resulting not just from cost savings but also from savings derived from improvements in its competitive positioning.Starting at €8.20
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Leading Means Educating Intelligence and Character
Stein, Guido; Vázquez- Dodero, Juan Carlos; Rodríguez-Lluesma, CarlosTechnical Note DPON-143-EInnovation and Change, Knowledge and Communication, Leadership and People ManagementOne characteristic of our era is the lack of reflection and rigor in thinking. Not many people think, and even fewer reason properly, that is, think well in order to act well. To do this, one must first have the breadth of vision to consider all aspects relevant to the matter and to give each one the correct priority. Secondly, one must have depth, which means becoming familiar with the facts at a precise level of detail. Finally, one must be abl...Starting at €8.20
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Battle for the Soul of Capitalism: Unilever and the Kraft Heinz Takeover Bid (A)
George, William W.; Migdal, AmramCase HBS-317127-EKnowledge and CommunicationThis case describes Kraft Heinz Company's (KHC) February 2017 unsolicited $143 billion takeover offer to acquire Unilever. The offer was made to Unilever CEO Paul Polman by KHC chairman Alexandre Behring, who was also co-founder and CEO of Brazilian-basedStarting at €8.20
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Career Choices When Life Is Short (HBR Case Study and Commentary)
Margolis, Joshua D.; Gallo, AmyArticle HBS-R1406L-EKnowledge and CommunicationAn up-and-coming entrepreneur, Gil Lehner is looking ahead and deciding on his next move. But Gil's situation is unusual: He was just diagnosed with small-cell lung cancer and his prognosis is not good. His chance of surviving longer than five years is only 18%. So what should he do with his last few years? Should he return to his home country of Israel and spend the time he has left with his family? Should he continue to work at the promising an...Starting at €8.20