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Din Tai Fung: The Art of the Dumpling
H. Brian Hwarng; Xuchuan YuanCase IVEY-9B16D007-EService and Operations Management, StrategyAWARD WINNING CASE – This case won the Best Teaching Case Studies Award at the Decision Sciences Institute (DSI), 2015. In 2014, as one of the most well-known Taiwanese cuisine brands, Din Tai Fung operated more than 100 restaurants around the world. Attracted by its signature xialongbao (soup dumpling), long queues of customers at Din Tai Fung’s storefront were a common sight. Requests for partnerships for global expansion were constantly arrivi...Starting at €8.20
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The Virginia Museum of Fine Arts: A Growth Orientation (A) and (B) - Teaching Note
Matherne; G. Paul; Goldberg; RebeccaTeaching Note DARDEN-OM-1611TN-EService and Operations ManagementTeaching note for product OM-1611Starting at €0.00
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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Un modelo de servicio para la excelencia cultural
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080Knowledge and Communication, Service and Operations ManagementLa cultura se ha alejado de la sociedad. Las instituciones culturales, al igual que las empresariales, necesitan urgentemente hallar nuevas audiencias, satisfacer los cambios en la demanda y repensar sus modelos de negocio. Según Beatriz Muñoz-Seca, todo el sector ha de reinventarse. Pero, ¿cómo? la autora recomienda no centrarse tanto en los productos como en crear experiencias más enriquecedoras para el cliente. Para ello propone la Secuencia d...Starting at €8.20
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Taking the Confusion Out of Choosing
Iyengar, SheenaArticle ART-2452-EDecision Analysis, Marketing, Service and Operations ManagementToday we have to confront more choices than ever -- decisions for which we have no script. This article is based on innovative research by the author on choice, which formed the basis of her award-winning book, The Art of Choosing. She suggests the steps to take to exercise choice wisely. We need to learn how to counteract the limits on our cognitive abilities and resources, so that we obtain the most benefit from choice with the least eff...Starting at €8.20
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Una nueva mirada a una oferta muy vista
IESE InsightArticle ART-3058Innovation and Change, Service and Operations ManagementEn el 80 aniversario del Guernica de Picasso, Michaux Miranda, subdirector gerente del Reina Sofía, explica cómo el museo ha conseguido que una obra tantas veces contemplada siga despertando el interés del público.Starting at €8.20
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Guíate por los datos y ofrecerás la mejor experiencia
Martínez de Albéniz, Victor; Abhishek Deshmane; Ali AouadArticle ART-3451Service and Operations ManagementSi identificas y usas bien los datos de los que dispones, podrás saber de antemano qué impacto tendrán los cambios que realices en el recorrido de tu cliente. Sigue estos consejos, basados en un experimento llevado a cabo en el Museo Van Gogh para aumentar el compromiso y satisfacción de sus visitantes.Starting at €8.20
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Los cinco puntales de la cadena de valor en la industria 4.0
Sachon, MarcArticle ART-3012Information Technologies, Innovation and Change, Service and Operations ManagementLa digitalización, que ha tenido un impacto disruptivo en los servicios, está a punto de hacer otro tanto en la industria y, en concreto, las fábricas. Como las cadenas de suministro operan al límite y están condicionadas por una creciente lista de retos globales, se precisan nuevos modelos que ahorren tiempo y aumenten la eficiencia y flexibilidad. A partir de entrevistas, casos y colaboraciones con empresas alemanas a la vanguardia de su sector...Starting at €8.20
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For the best experience, let data be your guide
Martínez de Albéniz, Victor; Abhishek Deshmane; Ali AouadArticle ART-3451-EService and Operations ManagementExperience providers, from retailers to cultural institutions, can boost user engagement by making the most of their data analytics. Follow these tips, based on experiments carried out in the Van Gogh Museum, to optimize engagement and satisfaction in your own business setting.Starting at €8.20
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5 Building Blocks for Cyber-Physical Value Chains
Sachon, MarcArticle ART-3012-EInformation Technologies, Innovation and Change, Service and Operations ManagementThe digitalization that has disrupted services is set to do the same in industry, and manufacturing in particular. With supply chains operating at their limits amid a growing list of global challenges, new approaches are required to save time, improve efficiency and gain flexibility to survive in volatile, uncertain, complex and ambiguous (VUCA) times. Based on interviews, case studies and collaborations with German firms at the leading edge of t...Starting at €8.20