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La mejora de los servicios periféricos - Ejercicio
Huete, Luis MaríaExercise PE-44Service and Operations ManagementCon este ejercicio se pretende identificar una serie de servicios suplementarios que, con imaginación y bajo esfuerzo y coste, añadan satisfacción en la prestación de los servicios.Starting at €8.20
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The Improvement of Peripheral Services - Exercise
Huete, Luis MaríaExercise PE-44-EService and Operations ManagementStarting at €8.20
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Customer Debt Management: A Business-Legal Perspective
Segarra, José Antonio; Sbert, HéctorTechnical Note JN-31-EFinance, Service and Operations ManagementThe discord or disunity between ordinary business transactions and the financial cycle gives rise to current assets. Current assets necessarily entail direct financing costs or opportunity costs, as well as the risk that these transactions do not end up at their final destination: the cash account. This note addresses customer debt risk management and recommends preventive and remedial policies from a business perspective and surveys the protecti...Starting at €8.20
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Gestión del crédito a clientes: perspectiva de negocio y jurídica
Segarra, José Antonio; Sbert, HéctorTechnical Note JN-31Finance, Service and Operations ManagementEl decalaje o desajuste entre las operaciones ordinarias de negocio y su ciclo financiero da lugar a la aparición de circulantes. Los circulantes suponen siempre la afloración de costes financieros explícitos o de oportunidad y riesgos de que esas operaciones de negocio no acaben en su destino final, que no es otro que la caja. La nota aborda la gestión de los riesgos de crédito a clientes desde la perspectiva de negocio, aportando políticas prev...Starting at €8.20
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El proyecto de Amango: implantar en Alemania el alquiler de DVDs por Internet - Nota del instructor
Sachon, MarcTeaching Note PT-44Service and Operations ManagementNota del instructor preparada como una ayuda para el profesor en el uso en clase del caso P-1068 El Proyecto de Amango: implantar en Alemania el alquiler de DVDs por Internet.Starting at €0.00
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The Amango Project: Taking Online DVD Rental to Germany - Teaching Note
Sachon, MarcTeaching Note PT-44-EService and Operations ManagementNote prepared as an aid to instructors in the classroom use of case P-1068-E The Amango Project: Taking Online DVD Rental to Germany.Starting at €0.00
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Breakfast at the Paramount
Buell, Ryan W.Case HBS-617011-EService and Operations ManagementA multimedia version of this case is also available (#617702). The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends...Starting at €8.20
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Breakfast at the Paramount (Spanish version)
Buell, Ryan W.Case HBS-617S18Service and Operations ManagementA multimedia version of this case is also available (#617702). The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends...Starting at €8.20
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Briscola-Pizza Society: Scaling Affordable Luxury
Pisano, Gary P.; Gabrieli, FedericaCase HBS-621031-EService and Operations ManagementRiccardo Cortese and Federico Pinna were the CEOs of Briscola-Pizza Society, a restaurant chain they had founded in 2014 with a clear ambition: create a distinctive international pizza chain that would combine a fast-casual format with the devotion to quaStarting at €8.20
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Grupo La Doria: Un año después de la adquisición de PA.FI.AL, ¿Cómo seguir creciendo de forma más rentable?
Llano Irusta, Miguel Angel; Vidal Romero, AnyluCase IIST-PI-178Service and Operations ManagementEl Grupo La Doria, principal productor italiano de productos a base de tomate, verduras enlatadas, zumos de frutas y salsas listas para usar, era un importante proveedor de grandes cadenas de supermercados, tanto en Italia como en el extranjero, principalmente en productos de marca propia. La reciente adquisición del Grupo Pa.fi.al -el líder en el mercado italiano de salsas listas para usar con MDD- se creía estratégica y sinérgica ya que ayudar...Starting at €8.20