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Cracking the Code of Change (Spanish version)
Beer, Michael; Nohria, NitinArticle HBS-R00301Leadership and People Managementthe goal is to build and strengthen corporate culture. Most companies focus purely on one theory or the other, or haphazardly use a mix of both, the authors say. Combining E and O is directionally correct, they contend, but it requires a careful, conscious integration plan. Beer and Nohria present the examples of two companies, Scott Paper and Champion International, that used a purely E or purely O strategy to create change--and met with limite...Starting at €8.20
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ARISE: A Destination-for-a-Day Spa, Teaching Note
Beer, Michael; St. Clair, LyndaTeaching Note HBS-913522-ELeadership and People ManagementTeaching Note for Product #913521Starting at €0.00
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ARISE: A Destination-for-a-Day Spa
Beer, Michael; St. Clair, LyndaCase HBS-913521-ELeadership and People ManagementA new Dallas-based health and beauty spa aims to use a highly distinctive human resource system as the foundation of its competitive strategy. By encouraging employees to act as "personal wellness coaches" (PWCs) with high commitment and broad responsibilities, the leadership intended to provide a level of client service that would justify premium rates. However, the system is not working. Issues include: tips are lower than expected, reducing ex...Starting at €8.20
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A Destination-for-a-Day Spa (Spanish version)
Beer, Michael; St. Clair, LyndaCase HBS-913S07Leadership and People Managementtips are lower than expected, reducing expected compensation; scheduling issues create bottlenecks; and the level of commitment varies among PWCs. The result is a high employee turnover rate, and departing employees take an average of 35% of their client base with them when they go. Now, with financials for the spa's second year completed, the VP of spa operations, the VP of business operations, and the CEO must evaluate what is and what isn't w...Starting at €8.20
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Southfield Packaging, Teaching Note
Beer, Michael; Zalosh, AlisaTeaching Note HBS-913563-ELeadership and People ManagementTeaching Note for Product #913562Starting at €0.00
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United Stationers: Enabling our Partners to Succeed
Beer, Michael; Eisenstat, Russell A.Case HBS-912407-EThe case depicts a mission- and values-driven company. It describes the development of the firm over time, its leadership and challenges it faces to sustain its culture.Starting at €8.20
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Becton Dickinson: Innovation and Growth (B)
Sadun, Raffaella; Beer, Michael; Weber, JamesCase HBS-717504-EStrategyThis (B) case supplements the (A) case by providing additional information and update through early 2016.Starting at €5.74
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WeaveTech: High Performance Change, Teaching Note
Beer, Michael; Swiercz, PaulTeaching Note HBS-914554-ELeadership and People ManagementTeaching Note for Product #914553.Starting at €0.00
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Performance Management at Vitality Health Enterprises, Inc., Teaching Note
Bingham, John B.; Beer, MichaelTeaching Note HBS-913502-ELeadership and People ManagementTeaching Note for Product #913501.Starting at €0.00
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Comcast New England: A Journey of Organizational Transformation
Beer, Michael; Arun, AnitaCase HBS-908405-EThis case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction, and was performing poorly. The case describes the transformation journey from 2003 to 2006. The case describes the changes in the senior team, structure and processes of the organiza...Starting at €8.20