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The Art of Giving and Receiving Advice
Garvin, David A.; Margolis, Joshua D.Article HBS-R1501D-ESeeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint, diplomacy, and patience on both sides. But managers tend to view these competencies as "gifts" that one either has or lacks. The authors argue instead that they're practical skills you can learn and apply to great effect. They draw on a large body of research to identify the most common obstacles...Starting at €8.20
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The Multiunit Enterprise
Garvin, David A.; Levesque, Lynne C.Article HBS-R0806G-EService and Operations ManagementA multiunit enterprise is a geographically dispersed organization built from standard units (stores, restaurants, or branches) that are aggregated into larger geographic groupings (districts, regions, and divisions). Although this organizational structure has become the norm in several industries, it has received little attention from academics and consultants. Garvin and Levesque set out to fill that gap in management thinking with their researc...Starting at €8.20