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Portman Hotel Co. (Spanish version)
Heckscher, Charles C.; Holland, PhilipCase HBS-403S25Leadership and People Managementimport to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies, believing that the quality of its service will depend on the quality and motivation of the people, It articulates a series of employee "rights," which it tells employees are enforceable in court. Upon opening employees are excited and highly ...Starting at €8.20