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Kristen's Cookie Co. (A) (Abridged)
Bohn, Roger E.; Hammond, Janice H.Case HBS-608037-EService and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged) (Spanish version)
Bohn, Roger E.; Hammond, Janice H.Case HBS-611S03Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Amazon.com's European Distribution Strategy (Spanish version)
Hammond, Janice H.; Chiron, ClaireCase HBS-617S04Service and Operations ManagementDescribes how Amazon's distribution system evolved from the company's inception. In 2003, Amazon Europe must decide how to reconfigure its distribution network in light of expected growth, products proliferation, and geographical expansion in Europe. Examines how characteristics of suppliers and customers differ across the markets Amazon serves in Europe. The protagonist must consider the degree of centralization appropriate for the European netw...Starting at €8.20
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Dore-Dore (Spanish version)
Hammond, Janice H.; Wong, AudrisCase HBS-604S10Service and Operations ManagementDore-Dore, a French manufacturer of socks and children's knitwear, has just converted a portion of its knitwear operations to a flexible modular system to allow faster response and greater flexibility. The case provides an opportunity to assess the changes in knitwear operations, and to evaluate whether a similar conversion to modular is appropriate for socks. Other opportunities for lead-time reduction can also be examined. Can be used to illust...Starting at €8.20
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Caesars Entertainment
Hammond, Janice H.; Sesia, AldoCase HBS-615031-EFinanceThis case describes the introduction of a regression analysis model for forecasting guest arrivals to Caesars Palace hotel in Las Vegas, Nevada. The company will use the forecast to staff the front desk in the hotel. The staff is unionized and the company has little flexibility to change staffing levels on a short-term basis. The case is set in the context of industry overcapacity and lower customer demand. The case describes several models that ...Starting at €8.20
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The Transit Point Experiment (Spanish version)
Hammond, Janice H.; Kelly, MauraCase HBS-615S09Service and Operations ManagementMerloni Elettrodomestici is a leading Italian manufacturer of domestic appliances. In 1986, an exposition for Merloni customers is scheduled at its Milano regional warehouse. During the two-month period preceding the event, when the warehouse must be free of inventory, the company conducts a "transit point" experiment. Each day, a truckload of products from the company's central warehouse is sent to Milano, where it is immediately transferred to ...Starting at €8.20
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Managing Inventory, Teaching Note
Hammond, Janice H.Teaching Note HBS-8017-EService and Operations ManagementTeaching Note for Product #8016.Starting at €0.00
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Wayfair: Fast Furniture
Hammond, Janice H.; Shih, AnnaCase HBS-618036-EService and Operations ManagementStarting at €8.20
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Unilever: Combatting Global Food Waste
Drake, David; Hammond, Janice H.; Preble, MatthewCase HBS-615040-EService and Operations ManagementThe global consumer goods company Unilever was on pace to hit a number of aggressive targets by 2020 as part of the Unilever Sustainable Living Project, including a goal to halve the waste associated with the disposal of its products. Unilever's Chief Supply Chain Officer Pier Luigi Sigismondi and his team were working towards this goal and had chosen to first focus on three key areas-sugar, tomatoes, and tea-and had analyzed where in the 'farm t...Starting at €8.20
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African American Inequality in the United States
Hammond, Janice H.; Massey, A. Kamau; Garza, MayraCase HBS-620046-EKnowledge and CommunicationEducators and students can access this "African American Inequality" note for free. You can obtain the download here: https://hbsp.harvard.edu/tu/3ea60564 This note describes how historical and on-going policies and practices that discriminate against African Americans led to present-day inequality. Topics include slavery, segregation, Jim Crow laws, "black codes," and policies and practices relating to criminal justice, housing, and education.Starting at €8.20