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Kristen's Cookie Co. (A) (Abridged)
Bohn, Roger E.; Hammond, Janice H.Case HBS-608037-EService and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Kristen's Cookie Co. (A) (Abridged) (Spanish version)
Bohn, Roger E.; Hammond, Janice H.Case HBS-611S03Service and Operations ManagementThe student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity, bottlenecks, and throughput times. Students should be able to make several useful suggestions for improving the system.Starting at €8.20
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Applichem (A) (Abridged) (Spanish Version)
Hammond, Janice H.; Pisano, Gary P.Case HBS-612S09Service and Operations ManagementApplichem fabrica el mismo producto químico en cuatro plantas, cada uno de los cuales está situado en un país diferente. La compañía ha completado un importante estudio que compara la productividad y el rendimiento de estas plantas. Utilizando los datos del estudio, los estudiantes deben decidir cuál, en su caso, las plantas de cerca. El caso requiere que los estudiantes a pensar acerca de las métricas relevantes para comparar el rendimiento de l...Starting at €8.20
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ChemBright, Inc. (Spanish Version)
Hammond, Janice H.Case HBS-604S11Service and Operations ManagementChemBright es una pequeña empresa de nueva creación dedicada a la fabricación de productos químicos de uso doméstico de marca privada. La compañía vende sus productos a cadenas de supermercados en el área de Nueva Inglaterra. Su estrategia se basa en una ventaja de costos basado en la logística significativos. Las decisiones de los casos primarios son: 1) cómo la empresa debe responder a una guerra de precios iniciada por un fuerte competidor, y ...Starting at €8.20
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Barilla SpA (C) (Spanish version)
Hammond, Janice H.Case HBS-605S09Service and Operations ManagementSupplements the (A) case.Starting at €5.74
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Fabritek--1992 (Spanish version)
Hammond, Janice H.Case HBS-610S04Service and Operations ManagementDescribes a large-volume automotive parts contract in a high-quality machine work company. Quality and delivery problems arise when one of the four men on the job is replaced with a high producer who cannot earn a substantial bonus because of machine interference. A rewritten version of an earlier case.Starting at €8.20
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Amazon.com's European Distribution Strategy (Spanish version)
Hammond, Janice H.; Chiron, ClaireCase HBS-617S04Service and Operations ManagementDescribes how Amazon's distribution system evolved from the company's inception. In 2003, Amazon Europe must decide how to reconfigure its distribution network in light of expected growth, products proliferation, and geographical expansion in Europe. Examines how characteristics of suppliers and customers differ across the markets Amazon serves in Europe. The protagonist must consider the degree of centralization appropriate for the European netw...Starting at €8.20
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Managing Inventory, Teaching Note
Hammond, Janice H.Teaching Note HBS-8017-EService and Operations ManagementTeaching Note for Product #8016.Starting at €0.00
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Wayfair: Fast Furniture
Hammond, Janice H.; Shih, AnnaCase HBS-618036-EService and Operations ManagementStarting at €8.20
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African American Inequality in the United States
Hammond, Janice H.; Massey, A. Kamau; Garza, MayraCase HBS-620046-EKnowledge and CommunicationEducators and students can access this "African American Inequality" note for free. You can obtain the download here: https://hbsp.harvard.edu/tu/3ea60564 This note describes how historical and on-going policies and practices that discriminate against African Americans led to present-day inequality. Topics include slavery, segregation, Jim Crow laws, "black codes," and policies and practices relating to criminal justice, housing, and education.Starting at €8.20