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Determinación de los tamaños de lote (óptimos)
Ribera, JaumeTechnical Note PN-322Service and Operations ManagementEsta nota desarrolla el concepto de «cantidad económica de pedido», cómo determinarla y sus limitaciones. Presenta algunas modificaciones para que pueda adaptarse a muchos más casos. (Also available in English).Starting at €8.20
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Planificación para la demanda dependiente: Introducción a DRP y MRP
Ribera, JaumeTechnical Note PN-324Service and Operations ManagementEsta nota introduce la lógica DRP & MRP trabajando en un mini caso de distribución de fabricación. Los resultados obtenidos utilizando el sistema de presión se comparan con los resultados que se hubieran obtenido utilizando un sistema de punto de nuevos pedidos. (Also available in English).Starting at €8.20
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Inventarios de anticipación: Planificación de producción agregada
Ribera, JaumeTechnical Note PN-326Service and Operations ManagementEsta nota introduce el concepto del inventario de anticipación y lo generaliza dentro del problema de planificación agregada. Presenta varias técnicas (gráficos, hoja de cálculo, programación lineal y aproximación fluida) para resolver el problema de planificación agregada y las aplica a un ejercicio sencillo. (Also available in English).Starting at €8.20
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El centro de Control de Área de Barcelona (ACC)
Grasas, Alex; Ribera, JaumeCase P-1052Service and Operations ManagementEl caso describe la gestión del tráfico aéreo tomando como ejemplo el Centro de Control de Area de Barcelona. En esta gestión, el trabajo del controlador aéreo juega un papel esencial. El caso también describe esta profesión detallando sus funciones y responsabilidades.Starting at €8.20
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Barcelona Air Control Center (ACC)
Grasas, Alex; Ribera, JaumeCase P-1052-EService and Operations ManagementThe case describes air traffic management, taking the Barcelona Air Control Centre as an example. The air traffic controller plays a crucial role in air traffic management. The case also describes this role and details the air traffic controller's functions and responsibilities.Starting at €8.20
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Barcelona Air Control Center (ACC) (Portuguese Version, Brazil)
Grasas, Alex; Ribera, JaumeCase P-1052-PBService and Operations ManagementThe case describes air traffic management, taking the Barcelona Air Control Centre as an example. The air traffic controller plays a crucial role in air traffic management. The case also describes this role and details the air traffic controller's functions and responsibilities.Starting at €8.20
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Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (B)
Ribera, Anna; Ribera, JaumeCase P-1157-EInnovation and Change, Service and Operations Management, StrategyThis document is the continuation of case A of the same title. Case B sets out the situation two years later, with a summary of what has been achieved and a discussion of the next steps.Starting at €5.74
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Hospital Sant Joan de Deu: de un hospital de beneficencia a un hospital de referencia (B)
Ribera, Anna; Ribera, JaumeCase P-1157Innovation and Change, Service and Operations Management, StrategyEste documento es la continuación del caso del mismo título (A). En el caso B se presenta la situación dos años después, con un resumen de lo conseguido y la discusión de los próximos pasos.Starting at €5.74
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The Information System at Clínica Universitaria de Navarra (SI-CUN) (A)
Tejero S.; Ribera, JaumeCase SI-150-EKnowledge and CommunicationThe director of a hospital with important research and teaching activities is thinking about the need to redesign the IT system, which has evolved with additions and patches stuck on by the in-house IT team. The plan to involve the clinical users more, and the possibility of buying an up-and-running system or contracting programming services meets with opposition from the IT personnel. The case considers the design of the new system and the perso...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20