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El equipo de atención primaria de Tuixèn
Ribera, Jaume; Valor Sabatier, JosepCase P-785Service and Operations ManagementEl gerente del área de gestión 13 del ICS se plantea diversas alternativas para mejorar el servicio en el centro de atención primaria de Tuixen. Entre ellas se contempla la fijación de horarios para visitas, las citas concertadas, modificación de turnos y potenciar el papel de las enfermeras.Starting at €8.20
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Poma de Tuixent - Teaching Note
Ribera, JaumeTeaching Note PT-79-EService and Operations ManagementThe TN provides guides to instructors using the Poma de Tuixent case, which is useful to discuss the identification of a process bottleneck and the actions that can be taken to adjust the capacity and demand on a processStarting at €0.00
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Curvas Input/Output
Grasas, Alex; Ribera, JaumeTechnical Note PN-424Service and Operations ManagementEsta nota presenta las curvas input/output, cómo dibujarlas y su significado. Las curvas input/output representan las entradas y salidas del diagrama de flujo de cualquier proceso. A través de ellas se pueden estudiar distintos parámetros del proceso, como los tiempos de espera, el número medio de elementos en el sistema, etc. Estos conceptos se contemplan a través de un ejemplo.Starting at €8.20
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Input/Output Curves
Grasas, Alex; Ribera, JaumeTechnical Note PN-424-EService and Operations ManagementThis note presents the input/output curves, how to plot them and their meaning. The input/output curves represent the inputs and outputs of the flowchart of any process. They can be used to study different parameters of the process, such as lead times, the average number of elements in the system, etc. These concepts are discussed using an example.Starting at €8.20
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Hospital Sant Joan de Déu: From Charitable Hospital to Reference Hospital (A) - Teaching Note
Ribera, JaumeTeaching Note PT-69-EInnovation and Change, Service and Operations ManagementIn early 2012, Barcelona's Hospital Sant Joan de Déu was considering how to update its strategic plan in order to deal with a crisis situation - with a reduction in both demand and public budgets - and to guarantee the center's survival, without this involving the loss of the advances achieved in previous years.Starting at €0.00
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Enbos
Bol, J.; Ribera, JaumeCase P-1060Service and Operations ManagementEnbos era la sucesora de una empresa holandesa de titularidad estatal parcialmente privatizada en 1994, aunque el Estado continuó controlando el precio de la energía y el mercado geográfico al que se podía suministrar. A partir de 2003, el sector energético se privatizaría totalmente, por lo que las empresas tendrían que competir por los clientes. El director del proyecto de implementación y desarrollo del software organiza y controla el equipo n...Starting at €8.20
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Enbos
Bol, J.; Ribera, JaumeCase P-1060-EService and Operations ManagementEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Starting at €8.20