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Living Lean-Module 4: “Coordination” - Teaching Note
Weiss, Elliott N.Teaching Note DARDEN-OM-1435TN-EService and Operations ManagementTeaching note for product OM-1435Starting at €0.00
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Living Lean-Module 5: “Context and Culture” - Teaching Note
Weiss, Elliott N.Teaching Note DARDEN-OM-1433TN-EService and Operations ManagementTeaching note for product OM-1433Starting at €0.00
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Living Lean-Module 3: “Control” - Teaching Note
Weiss, Elliott N.Teaching Note DARDEN-OM-1443TN-EService and Operations ManagementTeaching note for product OM-1443Starting at €0.00
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Picante Mexican Grill: A New Delhi Experience - Teaching Note
Raz, Gal; Weiss, Elliott N.; Yemen, GerryTeaching Note DARDEN-OM-1520TN-EService and Operations ManagementTeaching note for product OM-1520Starting at €0.00
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Carlos Zuleta and Lean
Weiss, Elliott N.; Goldberg, RebeccaCase DARDEN-OM-1690-EService and Operations ManagementThis case tells the story of Carlos Zuleta's philosophies toward Lean transformations in the country of Colombia. First, he describes the transformation at Porvenir, a Colombian private pension fund administrator that applied Lean to reduce the lead timeStarting at €8.20
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Starbucks Corp.: Clouds in Your Coffee
Zimmerman, Alan; Weiss, Elliott N.Case DARDEN-OM-1328-EService and Operations ManagementThis case depicts the history of Starbucks Corporation, from its inception, in 1971, through 2007. The case highlights the conflict between large-scale efficiency and standardization versus providing customers with the "Starbucks Experience." As its consistent growth shows, Starbucks has managed this conflict skillfully, but as the company continues to expand, balancing these objectives becomes more difficult and complex.Starting at €8.20
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The Walt Disney Company: Mickey Mouse Visits Shanghai
Weiss, Elliott N.; Yemen, Gerry; Maiden, Stephen E.Case DARDEN-OM-1545-EService and Operations ManagementThe strategic and tactical problems of managing the operations function in a service environment can be examined through the context of the Walt Disney Company (DIS) opening Shanghai Disneyland. The company and its investors were excited about the Shanghai opening for a good reason: demographics. The resort would be located in the Pudong district of Shanghai, easily the wealthiest of all of China’s districts. A massive 330 million people lived wi...Starting at €8.20