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Airflow Aircraft (Abridged)
Weiss, Elliott N.; Fujii, KanjiCase DARDEN-OM-1396-EService and Operations ManagementA manufacturer of turboprop airplanes must evaluate its spare-part inventory control system. Economic order quantities, safety stocks, and reorder points must be calculated, and issues regarding relevant costs and performance measures must be addressed.Starting at €8.20
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Periodic Review Inventory Systems: Practice Problems
Weiss, Elliott N.Case DARDEN-OM-1488-EService and Operations ManagementA problem set to review the concepts of periodic review inventory systems. These problems can be assigned for additional practice in calculating order quantities, inventories, and relevant costs. This can be used with the note "Managing Inventories: Periodic Review System" (UVA-OM-0975).Starting at €8.20
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Continuous Review Inventory Systems: Practice Problems
Weiss, Elliott N.Case DARDEN-OM-1489-EService and Operations ManagementA problem set to review the concepts of continuous review inventory systems. These problems can be assigned for additional practice in calculating order quantities, inventories, and relevant costs. This can be used with the notes "Managing Inventories: Determining Order Quantity" (UVA-OM-1395) and "Managing Inventories: The Reorder Point System" (UVA-OM-1394).Starting at €8.20
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Improving the Body Imaging Division at the University of Virginia Health System
Weiss, Elliott N.; Goldberg, Rebecca; English, AustinCase DARDEN-OM-1597-EService and Operations ManagementThis field-based case explores the University of Virginia's Body Imaging Division (BID) along with the group's new director, Arun Krishnaraj, who is trying to assess and ameliorate the frustrations, confusions, delays, and other issues BID and its patients are dealing with. Krishnaraj knew instinctively that there was much untapped potential in BID and significant value that could be created for the patients receiving care there. In addition, the...Starting at €8.20
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Bonnie Strong at Inditex
Weiss, Elliott N.; Yemen, Gerry; Maiden, Stephen E.Case DARDEN-OM-1558-EService and Operations ManagementInditex, Zara's parent company, is known for its success in “fast fashion,” the ability to respond quickly to changes in the retail apparel industry. This case examines the reasons for its success by tying its strategy to its design, production, distribution, and retailing practices from both a process and people perspective. The links between this strategy and performance measures such as ROE and ROA can be discussed. Inditex’s strategy can be d...Starting at €8.20
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Fisher Manufacturing Company (B)
Kraft, Tim; Weiss, Elliott N.Case DARDEN-OM-1599-EService and Operations ManagementThis case turns to the shipping and receiving side of Fisher Manufacturing Company's business. Plant manager Dorothy Hoffman has to decide whether to add one extra dock door in hopes of ameliorating a delay in unloading trucks. The case can be used in a module on queueing theory. It can be used either in conjunction with "Fisher Manufacturing Company (A)" (UVA-OM-1598), or as a stand-alone case.Starting at €5.74
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A Pediatric Emergency Department at Lynchburg General Hospital
Weiss, Elliott N.; Goldberg, Rebecca; Thomson, ChrisCase DARDEN-OM-1523-EService and Operations ManagementThe emergency department (ED) at Lynchburg General Hospital (LGH) was operating at well over its capacity, and too many patients were leaving without being seen by a doctor. Chris Thomson, chairman and medical director of the LGH-ED, was charged with bringing the numbers back on track, and he began by ramping up the ED’s Lean program. Thomson and the ED's new process engineer, Jennifer Stowers, set out to enhance quality, service, and efficiency ...Starting at €8.20
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Kaizen in Translation: Suggestion Systems Across Cultures
Weiss, Elliott N.; Stevenson, DonaldTechnical Note DARDEN-OM-1544-EService and Operations ManagementThough the world has recently been described as "flat," we contend that it is also "lumpy." Some managerial practices may be universal (i.e., applicable across all cultures), while others may have to be customized for location. In this technical note, we discuss the application of kaizen principles across cultures. When managers analyze kaizen with cultural values in mind, they may find the key to its practical success, and where relevant values ...Starting at €8.20
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Fisher Manufacturing Company (A)
Kraft, Tim; Weiss, Elliott N.Case DARDEN-OM-1598-EService and Operations ManagementDorothy Hoffman, plant manager for the Clarksburg, Virginia, location of Fisher Manufacturing Company (Fisher), had a problem: her plant was repeatedly failing to improve its dismal performance when it came to meeting shipping dates. Only 60% of its June shipments had met the well-established four-week service standard of the coated-abrasives industry. She knew that an investment of $8 million in new equipment would provide a significant reductio...Starting at €8.20
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The Walt Disney Company: Mickey Mouse Visits Shanghai
Weiss, Elliott N.; Yemen, Gerry; Maiden, Stephen E.Case DARDEN-OM-1545-EService and Operations ManagementThe strategic and tactical problems of managing the operations function in a service environment can be examined through the context of the Walt Disney Company (DIS) opening Shanghai Disneyland. The company and its investors were excited about the Shanghai opening for a good reason: demographics. The resort would be located in the Pudong district of Shanghai, easily the wealthiest of all of China’s districts. A massive 330 million people lived wi...Starting at €8.20