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When Consultants and Clients Clash (HBR Case Study and Commentary)
Kesner, Idalene F.; Fowler, Sally; Rau, John; Fombrun, Charles. J.; Schaffer, Robert H.; Maister, David H.Article HBS-97605-EKnowledge and CommunicationThis fictitious case study by Idalene F. Kesner, the Frank P. Popoff Professor at Indiana University, and Sally Fowler, assistant professor at Victoria University, explores the issues that arise when the wires get crossed between a team of consultants and their key client. The client is the CEO of a newly-merged company; the consultants have been hired to help knit together the two former companies' policies and cultures. Unfortunately, the clien...Starting at €8.20