This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
Are Some Customers More Equal than Others? (HBR Case Study and Commentary)
Nunes, Paul F.; Johnson, Brian A.; Harrington, John; Goldman, Edward; Labak, Alexander; Crandall, RobertArticle HBS-R0110A-ELeadership and People ManagementJill Hoover was looking skyward, marveling at the heart-stopping beauty of Paradise Park-Seattle's newest attraction, its tallest and scariest roller coaster to date: the Anaconda. "Quite impressive," Jill thought. But a scuffle in the ride queue quickly brought the CEO of Paradise Parks back to earth. The company's 19 seasonal and year-round amusement parks had always been popular--ever since Jill's father founded the original Paradise Park just...Starting at €8.20