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Arcadia Medical Center: Emergency Department Crowding (B)
Chao, Raul O.; Terry, CourtneyCase DARDEN-OM-1469-EService and Operations ManagementIn this B case, the emergency department crowding team analyzes and summarizes the data presented in the A case, and then proceeds to collect qualitative data on 15 different issues known to cause delays in the emergency department treatment area. As the team members interpret the data, they wonder how to best present it to their other colleagues, and how to pick the top two or three areas on which to focus their improvement initiatives. They als...Starting at €5.74
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United Beverages: Product Development Genius or One-Hit-Wonder? - Teaching Note
Chao, Raul O.; Goldberg, RebeccaTeaching Note DARDEN-OM-1335TN-EService and Operations ManagementTeaching note for product OM-1335Starting at €0.00
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Innovation Strategy at Microsoft: Clouds on the Horizon - Teaching Note
Chao, Raul O.; Goldberg, RebeccaTeaching Note DARDEN-OM-1387TN-EService and Operations ManagementTeaching note for product OM-1387Starting at €0.00
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Product Development at StubHub: Don’t Stop Believin’ - Teaching note
Markou, Panos; Chao, Raul O.; Goldberg, RebeccaTeaching Note DARDEN-OM-1705TN-EService and Operations ManagementTeaching Note for product OM-1705Starting at €0.00
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ZS Associates: Refilling the Pipeline -Teaching note
Markou, Panos; Grushka-Cockayne, Yael; Chao, Raul O.Teaching Note DARDEN-OM-1775TN-EService and Operations ManagementTeaching note for product OM-1775Starting at €0.00
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The Production System Frontier
Chao, Raul O.Technical Note DARDEN-OM-1588-EService and Operations ManagementThis technical note covers the concept of the production system frontier. This includes understanding how best practices influence the production system frontier, and providing some examples of how you can manage the production system frontier in any setting.Starting at €8.20
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Production Systems
Chao, Raul O.Technical Note DARDEN-OM-1587-EService and Operations ManagementThis technical note covers the fundamental issues that deal with production systems. This includes providing a definition of a production system, explaining how production systems work, and reviewing a few examples of production systems. The note also provides definitions and examples of efficiency, productivity, and effectiveness.Starting at €8.20
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What Is Operations Management?
Chao, Raul O.Technical Note DARDEN-OM-1586-EService and Operations ManagementThis technical note outlines some basic concepts in operations management. This includes defining exactly what operations management is all about, explaining the key components of operations management, and understanding the types of decisions that are typically taken in operations management settings. The technical note is appropriate for an operations management course at the advanced undergraduate or graduate level.Starting at €8.20
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How Operations Impacts Financial Performance
Chao, Raul O.; Goldberg, RebeccaTechnical Note DARDEN-OM-1779-EService and Operations ManagementThis note explains the building blocks of common financial performance metrics and show how operations affect those metrics. Return on assets (ROA) and return on equity (ROE) are two key measures of the financial performance of a firm. ROA captures the operational aspects of the firm while ROE captures the financing decisions of the firm.Starting at €8.20
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Defining Problems and Opportunities in New Product Development (Part 1)
Hutchison-Krupat, Jeremy; Chao, Raul O.; Stevenson, DonaldTechnical Note DARDEN-OM-1579-EService and Operations ManagementDeveloping new products and services is an iterative process that involves (1) identifying a problem or opportunity that needs to be addressed, (2) generating concepts or solutions that address the problem, and (3) conducting experiments and tests to learn about the success or failure of those concepts. This note describes the first of these activities.Starting at €8.20